Request ID: BL-9795-1 (96990331)
Govt Desktop Support/Helpdesk Analyst with IT Service Desk, PC Setup/deployment, WINDOWS/Office 365 installation, networking, server support and Govt BA experience
Work Location: L04 – 1628 Browning Road Suite 100, Columbia, SC 29210
Qty: 1
Duration: 12+ Months
Hrs/Wk: 40.00
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
IT SERVICE DESK
ABILITY TO DIAGNOSE AND TROUBLESHOOT COMPUTER AND NETWORK PROBLEMS
DESKTOP/SERVER SUPPORT
PC SETUP, CONFIG, & DEPLOYMENT
MICROSOFT (MS) OFFICE INSTALLATION
MS OFFICE 365
PROFICIENCY CONFIGURING AND TROUBLESHOOTING WINDOWS OPERATING SYSTEMS (CLIENT/SERVER ENVIRONMENT)
VALID DRIVERS LICENSE
VERBAL COMMUNICATION SKILLS
WRITTEN COMMUNICATION SKILLS
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
SELF STARTER
ABILITY TO DEAL EFFECTIVELY WITH THE NEEDS OF TECHNICAL PEERS, TECHNICAL AND USER MANAGEMENT, USERS, VENDORS, AND STAFF MEMBERS, AND TO COMMUNICATE CLEARLY AND EFFECTIVELY IN SPOKEN AND WRITTEN FORM.
REQUIRED EDUCATION: HS DIPLOMA PLUS 4 YEARS RELATED WORK EXPERIENCE
OR ASSOCIATE DEGREE PLUS 2 YEARS RELATED WORK EXPERIENCE
OR BACHELORS DEGREE PLUS 1 YEAR RELATED WORK EXPERIENCE
REQUIRED CERTIFICATION:
A+ CERTIFICATION – PREFERRED
Experience
Administrative Valid Drivers License Yes 1 Entry Currently Using 1 – 2 Years
Administrative Written Communication Skills Yes 2 Intermediate Currently Using 1 – 2 Years
Communication Self starter No 2 Entry Currently Using 1 – 2 Years
Desktop/PC Support • Ability to diagnose and troubleshoot computer and network problems Yes 1 Intermediate Currently Using 2 – 4 Years
Desktop/PC Support • Proficiency configuring and troubleshooting Windows operating systems in a client/server environment Yes 2 Intermediate Within 6 Months 1 – 2 Years
Desktop/PC Support DESKTOP/SERVER SUPPORT Yes 1 Intermediate Currently Using 2 – 4 Years
Desktop/PC Support IT Service Desk Yes 2 Intermediate Within 6 Months 2 – 4 Years
Desktop/PC Support Microsoft (MS) Office Installation Yes 1 Intermediate Within 6 Months 2 – 4 Years
Desktop/PC Support PC Setup, Config, & Deployment Yes 1 Intermediate Within 6 Months 2 – 4 Years
Miscellaneous Ability to deal effectively with the needs of technical peers, technical and user management, users, vendors, and staff members, and to communicate clearly and effectively in spoken and written form No 1 Entry Currently Using 1 – 2 Years
SCOPE OF THE PROJECT:
PROJECT IS TO PROVIDE SHORT TERM TECHNICAL SUPPORT AND ASSISTANCE (APPROXIMATELY 1 YEAR) FOR EARLY CARE AND EDUCATION SERVICES, TO INCLUDE THEIR APPLICATIONS AND DEVICES. PROJECT WILL INCLUDE COORDINATION WITH THE FIELD SUPPORT SERVICES MANAGER AND THE EARLY CARE AND EDUCATION SYSTEMS MANAGER TO PLAN AND PRIORITIZE SCHEDULING AND STAFFING FOR DEPLOYMENT OF THE SOFTWARE CLIENT, IMPLEMENTATION OF THE CODE PAL PROJECT, ONGOING SUPPORT, AND ANY SPECIAL SHORT TERM PROJECTS FOR THE EARLY CARE AND EDUCATION .
DAILY DUTIES / RESPONSIBILITIES:
THIS POSITION WILL PROVIDE TECHNICAL EXPERTISE FOR ONGOING DEPLOYMENT AND SUPPORT OF AGENCY DEVICES AND APPLICATIONS USED BY THE EARLY CARE AND EDUCATION (ECE) PROGRAM. THIS POSITION WILL WORK FOR THE FIELD SUPPORT SERVICES SUPERVISOR, AND COORDINATE SERVICES WITH THE EARLY CARE AND EDUCATION SYSTEMS MANAGER. POSITION MAY CONSULT WITH AND WORK WITH THE AGENCY INFRASTRUCTURE, SERVER, AND DATABASE TEAMS, AS WELL AS THE ECE SYSTEMS TEAM, AND ECE PROGRAM MANAGERS. THIS POSITION WILL COORDINATE AND CONSULT WITH AGENCY MANAGEMENT, TECHNICAL TEAMS, AND APPLICATION TEAMS TO ACHIEVE STABLE AND RESPONSIVE SYSTEMS AND SERVICES WITH A GOAL OF IMPROVED DEVICE AND SERVICE AVAILABILITY AND PERFORMANCE FOR EARLY CARE AND EDUCATION CUSTOMERS.
Remote Work Availability: 0%