Request ID: B-9977-1 (9659729)
Work Location: Columbia, SC 29210
Duration: 12+ Months
Hrs/Wk: 40.00
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
(SEE BEELINE DESCRIPTION)
• STRONG INTERPERSONAL SKILLS WITH THE ABILITY TO LEAD
• ABILITY TO PRESENT, COMMUNICATE AND TEACH CONCEPTS IN A CLEAR AND CONCISE MANNER
• STRONG ORGANIZATIONAL SKILLS
• ABILITY TO PLAN, ORGANIZE, INSTRUCT, AND REVIEW THE WORK OF THE TESTING TEAM
• ABILITY TO USE MS OFFICE, SHAREPOINT, AND WEBEX TOOLS EFFECTIVELY
• ABILITY TO COMMUNICATE (ORALLY AND WRITTEN) EFFECTIVELY WITH TECHNICAL, NON-TECHNICAL STAFF, CUSTOMERS/STAKEHOLDERS (STATE AND COUNTY) AND EXECUTIVES
• ABILITY TO TRAVEL TO SC COUNTIES AS NEEDED
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
(SEE BEELINE DESCRIPTION)
• PREVIOUS EXPERIENCE IN REQUIREMENTS GATHERING, SOFTWARE ANALYSIS AND DESIGN
• PREVIOUS JUDICIAL EXPERIENCE
• PREVIOUS EXPERIENCE IN STATE GOVERNMENT
• PREVIOUS EXPERIENCE WITH SYSTEM MAINTENANCE AND OPERATIONS
• EXPERIENCE TESTING JUDICIAL OR CASE MANAGEMENT SYSTEMS
• EXPERIENCE IN DELIVERY OF TRAINING
• KNOWLEDGE OF TESTING CONCEPTS SUCH AS COMPONENT TESTING, INTEGRATION TESTING, PERFORMANCE TESTING, REGRESSION TESTING AND ACCEPTANCE TESTING
• UNDERSTANDING OF AGILE OR ITERATIVE SOFTWARE DEVELOPMENT METHODOLOGIES
REQUIRED EDUCATION:
• BS DEGREE OR 10+ YEARS OF RELEVANT EXPERIENCE IN LIEU
Experience
Administrative Interpersonal Skills Yes 1 Advanced Within 6 Months 1 – 2 Years
Administrative Organizational Skills Yes 1 Advanced Within 6 Months 2 – 4 Years
Database Platforms MS SharePoint Yes 1 Advanced Within 6 Months 4 – 6 Years
Education Training No 1 Intermediate Within 1 Year 1 – 2 Years
Miscellaneous Ability to deal effectively with the needs of technical peers, technical and user management, users, vendors, and staff members, and to communicate clearly and effectively in spoken and written form Yes 1 Advanced Within 6 Months 2 – 4 Years
Miscellaneous Requirements Gathering No 1 Intermediate Within 1 Year 1 – 2 Years
Packaged Applications MS Office (Word, Excel, PowerPoint, Visio) Yes 1 Advanced Within 6 Months 4 – 6 Years
Quality Assurance (QA) Testing skills Yes 1 Advanced Within 6 Months 1 – 2 Years
SCOPE OF THE PROJECT: CONTINUE ON THE SUCCESS OF THE IMPLEMENTATION OF THE FAMILY COURT CASE MANAGEMENT SYSTEM (FCCMS) BY PROVIDING MAINTENANCE AND OPERATIONS TO THE 46 CLERKS OF COURT. THE FCCMS TEAM IS ALSO ENHANCING EXISTING SYSTEM FUNCTIONALITY BASED ON CUSTOMER NEEDS AND INTEGRATING WITH EXTERNAL SYSTEMS. (PALMETTO AUTOMATED CHILD SUPPORT SYSTEM (PACSS) AND THE NEW E-FILING SYSTEM FROM SCCA)
DAILY DUTIES / RESPONSIBILITIES:
This position is for an intermediate systems analyst that will perform the following primary functions during the Maintenance and Operations Phase of the Project:
1. Act as the Lead Quality Assurance Resource on the FCCMS Team
2. Assist in the requirements definition, analysis and design of new features of the Family Court Case Management System (FCCMS)
3. Tests and organizes the testing of newly developed functionality for FCCMS
This position will report to the FCCMS Functional Manager.
Responsibilities
Lead Quality Assurance
• Provide Management Reporting of Key Metrics for Defect Management, Overall Quality of Application and communicate End User Support issues to State FCCMS Leadership.
• Works closely with 3rd Party Software Vendor to communicate observed end user issues and defects.
• Provides data analysis and root cause analysis as needed
• Reproduces defects and demonstrates defects to development as needed
• Lead Incident Review Meetings as needed
• Organizes Defect Release Management with COTS vendor and State Team
• Performs Regression Tests
• Works with team to prepare test data, including interface data files as needed, for executing test scripts
• Executes test scripts
• Records and verify test results
• Analyzes and report test results
• Reviews test related work products, including but not limited to system test reports, training materials, Computer Based Training courses and other as needed.
Analyst – System Enhancements and Interfaces
• Works with End Users and Business Analysts to properly define requirements for given request
• Works with Functional Manager, end users and Business Analysts to assist in the analysis input and review of functional design
• Provides backup capabilities for Application Configuration of FCCMS
• Reviews requirements, component designs and use cases and maintain test script traceability to each as applicable
• Works with the State’s Subject Matter Experts (SME) and Business Analysts to lead the development of test scenarios/test cases and test scripts of newly delivered enhancement functionality.
Training
• Assists FCCMS Team with developing material and presenting End User Workshops
• Follows up on end user questions with Functional and Technical Experts in a timely manner
Remote Work Availability: 0%