Job ID: BL-10586-1 (98591113)
Healthcare Systems Analyst/BA with Visio, SharePoint, Cerner OCL/Olympus/HNA User/Bedrock/Remedy/RLN/WQM/RRD experience
Location: Columbia, SC
Duration:12 Months
Hrs/Wk:40.00
Remote Work Availability:50%
**Must have a valid drivers license.
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
1. IT Healthcare Systems, Application Support.
2. Knowledge of Information Technology Field, best practices, organization, and operations.
3. Systems Analyst.
4. Verbal Communication skills, Written Communication skills, Interpersonal Skills.
5. Customer service skills, Online training and user support.
6. MS Office (Word, Excel, PowerPoint, Visio), MS Outlook, MS Sharepoint.
7. Experience in systems analysis and information technology, Compile Reports.
8. Flexible and easily adapts to changing priorities.
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
1. Cerner CCL query language
2. Cerner Olympus
3. Cerner HNA User
4. Cerner Bedrock
5. Cerner Remedy
6. Cerner Reference Lab Network (RLN)
7. Cerner Work Queue Manager (WQM)
8. Cerner Remote Report Distribution (RRD)
REQUIRED EDUCATION: Bachelor’s degree or higher in computer science, information systems, public health, environmental science, or five years of related experience.
Experience
AdministrativeCompile ReportsYes7AdvancedCurrently Using2 – 4 Years
AdministrativeInterpersonal SkillsYes4ExpertCurrently Using2 – 4 Years
AdministrativeValid Drivers LicenseYes1
AdministrativeVerbal Communication SkillsYes4ExpertCurrently Using2 – 4 Years
AdministrativeWritten Communication SkillsYes4ExpertCurrently Using2 – 4 Years
Database PlatformsMS SharePointYes6IntermediateCurrently Using2 – 4 Years
Educationonline training and user supportYes5ExpertCurrently Using1 – 2 Years
MiscellaneousCustomer service skillsYes5ExpertCurrently Using1 – 2 Years
MiscellaneousFlexible and easily adapts to changing prioritiesYes8IntermediateCurrently Using1 – 2 Years
MiscellaneousKNOWLEDGE OF INFORMATION TECHNOLOGY FIELD, BEST PRACTICES, ORGANIZATION AND OPERATIONSYes2ExpertCurrently Using2 – 4 Years
MiscellaneousMS OutlookYes6IntermediateCurrently Using1 – 2 Years
MMIS – Medicaid Management Informaiton SystemIT Healthcare SystemsYes1ExpertCurrently Using2 – 4 Years
Packaged ApplicationsApplication SupportYes1ExpertCurrently Using2 – 4 Years
Packaged ApplicationsMS Office (Word, Excel, PowerPoint, Visio)Yes6IntermediateCurrently Using1 – 2 Years
SpecialtiesExperience in system analysis and information technologyYes7AdvancedCurrently Using2 – 4 Years
SpecialtiesSystems AnalystYes3AdvancedCurrently Using1 – 2 Years
SCOPE OF THE PROJECT:
client is implementing a vendor hosted EHR from Oracle Cerner. The support of this EHR will be shared between Oracle Cerner AMS/MSD teams, client Office of Information Technology (OIT) and the Division of Community Health Serivces (CHS). AMS/MSD will provide a defined level of support.
OIT and CHS will be responsible for supporting the remaining features of the EHR environment. These features include new Custom Reports/CCL & Report/CCL Alterations, Report Design, new MPages, validation of Service Packages, management of Printers and RRD Hardware, end user training, new user accounts, interface issues outside of the Cerner feed and workflow changes.
DAILY DUTIES / RESPONSIBILITIES:
These positions provide application technology expertise and direction in the application support/development/implementation of highly complex enterprise-wide cross functional programs or projects for the Cerner application. May lead to resolution of highly complex problems. May occasionally work on projects, engaged in enterprise-wide projects as a team member or as a team leader. Acts as subject matter expert for multiple areas. Leads a cross functional team to troubleshoot highly complex hardware, software, and system problems. This position will be a part of the team responsible for supporting these new solutions and day-to-day operations of the EHR.
Candidates should be self-motivated, team-oriented, work under limited supervision, and respond to priority tasks as needed.
DAILY DUTIES / RESPONSIBILITIES:
Specific duties and responsibilities will include but are not limited to the following:
• Serve as Cerner Analyst for PowerChart implementation providing system optimization, testing, and validation.
• Complete Cerner PowerChart build including PowerNote, PowerForm, PowerPlan, ESH, and Dynamic Docs.
• Provide knowledge and understanding of DCWs, maintenance, and Discern rules writing for specific Cerner Solution.
• Collaborate with Clinical Analysts on current and future state workflows and project documentation. Study and learn system capabilities assigned.
• Responsible for delivering or leading the design, development, support, maintenance deployment of functional applications as well as information support processes.
• Lead resolution of highly complex issues or requests that need a technical expert for specific solution sets. Typically involved in problem management activities which includes performing diagnosis, troubleshooting and critical thinking to solve or fulfill needs of medium and high complexity; utilizing knowledge management and escalates issues when necessary.
• Follows appropriate change control process at all times
• Responsible to complete tasks and associated documentation within committed timeframes, and effectively communicate across teams and all levels of management.
• Lead technical analysis discussions, deliver supporting artifacts and assist with conducting review sessions for all necessary approvals.
• Develops, maintains and is a reviewer of knowledge management artifacts and leads transition to operations functions following implementation delivery.
• Receives necessary information and training of applications during the implementation of new solutions, upgrades, fixes.
• Leads product release management functions which may include developing test plans, perform test plans, facilitate with end user for end user acceptance testing and may develop application validation scripts for ongoing operations team.
• Participates in estimating and resource planning for highly complex or enterprise-wide solutions.
• Provides guidance and training and problem-solving assistance to other team members and operational support teams.
• Leads efforts on continuous process improvement activities to ultimately improve customer satisfaction experience. Work with Information Technology staff to learn system technical functionality and IT Security Standards and practices.
• Work with Program Area System Owners to learn their business functions and needs.
• Provide system user support.
• Assist staff in resolving system-related problems.
• Assist with System user account permissions and security.
• Provide and assist with system user training when onboarding new staff as well as individual training.
• Attend and provide program area support during scheduled EHR events as needed.
• Create and maintain supporting system and training documentation.
• Maintain SharePoint content associated with system collaboration sites.
• Document and create technical reports by collecting, analyzing, and summarizing information and trends as well as system effectiveness.
• Monitor and Identify system data quality issues and work to improve data accuracy.
• Reviews and monitoring usage reports.
• Assist with the system software life cycle process.
• Coordinate and assist with system testing and production validation.
• Work with Program Area and IT to present key information for improvements.
• Maintain system protocols by writing and updating procedures.
• Assist with development of policies and procedures to conform and comply with agency standard cyber security policy design related to information risk management, designation of data as to criticality, confidentiality, and protection. (NIST 800-53, FISMA, SC InfoSec Requirements http://admin.sc.gov/technology/information-security/policies-and-procedures, etc.).
The candidates will work closely with the Assigned Section Manager to identify, prioritize, and schedule workload and implementation to IT standards and procedures. The candidates will work closely with customer and subject matter experts for the configuration, testing, validation, implementation, and support of the EHR. The candidates will work with customer to define, design, and implement custom reports within the EHR including but not limited to using Cerner CCL.
This will also include compliance to client security policy/procedures as well as integrating systems, when possible, to streamline staff workflows, user security, and data correction.
The position will be utilized for 40 hours per week for the duration of this project. The selected candidate should be able to work flexible hours where it may be necessary for work to be completed outside traditional business hours.
Module support of the project.
• client will require that selected personnel sign the client confidentially agreement and/or Business Associate (BA) agreement if applicable. All web services must be secure.
• client will not accept any offers including an “up-lift” charge. The rate paid per consultant must not exceed the established maximum rate.
• Follow agency IT Standards, policies, and procedures to include documentation.
• All source code (compiled and un-compiled) will become the sole property of the South Carolina Department of Health and Environmental Control. Any source code, data, product, or functionality resulting from this SOW or previously owned/developed by client will remain the sole property of client and is not to be incorporated into the core product of any vendor’s application. Any modifications and interfaces developed under said contract will be not be used by the contractor for any independent project of the contractor or published or publicized by the contractor without written permission of client.
Remote Work Availability:50%