Request ID: VA-588749 (93490227)
Technical support analyst with Active Directory, Microsoft exchange and SCCM experience
Location: Richmond, VA
Duration: 3 Months
Interview Type: In Person Only
Skill Required / Desired Amount of Experience
Bachelors degree Required 4 Years
Support of hardware/software/network infrastructure Required 3 Years
Troubleshooting hardware/network connectivity failures Required 3 Years
Working knowledge of document management systems (Worldox preferred) Highly desired 2 Years
Active Directory administration (add or remove users/access rights/etc) Highly desired 2 Years
Microsoft Exchange – basic administration Highly desired 2 Years
SCCM experience Highly desired 2 Years
**LOCAL candidates STRONGLY preferred**
***Candidate MUST be interested in being considered for a full-time opportunity following the 3 month contract window***
This position will split duties between technology support and systems training. This position will provide technology support to OAG office staff (including regional offices) and serve as the agency’s technology trainer. The ideal candidate will provide polite, professional, and courteous customer service to staff, service providers, and equipment vendors. Provide first line call resolution, and escalate more technical issues to technology system leads. Technical proficiency and experience in Microsoft Windows, Microsoft Office, document management systems (Worldox preferred) and telecommunications is required. Ability to learn and support commercial off-the-shelf (COTS) and agency-specific applications, troubleshoot and resolve basic TCP/IP network connectivity problems, troubleshoot and repair hardware issues, and configure software and operating system applications are a plus. This position is responsible for the setup up of computer systems, printers, and telephone equipment. This position will also provide support in developing, updating and delivering classroom instruction on basic computer usage, Windows, Office, telecommunications, or other application support topics. Position will require occasional heavy lifting, and will involve travel, at least on a quarterly basis, with possible overnight stays for regional office support. Continue personal development and education to remain informed of current industry development and technologies. Performs other duties as assigned.
QUALIFICATIONS: Bachelor’s degree in IT related subject area preferred or at least five years of experience in supporting software/hardware/network infrastructure and training technology specific matters. Demonstrated ability to communicate effectively with technical and non-technical personnel via phone, email and direct contact; ability to troubleshoot problems in a logical and systematic manner; ability to diagnose root cause of problems and determine resolution. Candidates must possess good interpersonal, customer support, verbal, and technical writing skills and be a self-starter with ability to achieve deadline driven priorities is essential. Candidates must have the ability to collaborate and work in a team environment; exhibit professional initiative and self direction; and the willingness and ability to document knowledge and share with others is required. Must have a passion for new technologies, motivation and time management skills and attention to detail. Commitment to excellent client service and strong computer skills in a Microsoft Windows and Office environment is a must. Experience with and ability to troubleshoot hardware and network connectivity failures is essential. Working knowledge of document management systems (Worldox preferred), Active Directory, Microsoft Exchange, and SCCM is a plus.
Prior technology support/training experience is required.