Job ID: TX-601440000030265 (90091216)3P
ServiceNow Service Desk Analyst (ITIL) with ITSM and contract review experience
Location: Austin TX (TX DOT)
Duration: 12 months
Attachments: Resume ONLY
WORKER SKILLS AND QUALIFICATIONS (Required)
Strong written, verbal, and interpersonai communication skills
3+Functional experience managing or leading an IT Service Desk and providing leadership of local field service support
5+Functional experience working In or Closely with an IT Service Desk with a focus on customer service and/or business relationShip role
2+Experience with ServiceNow reporting modules
5+Abilily to identify problems, evaluate anematives and implement effective solutions; to maintain effective working relationships; and to communicate effectively
5+Ability to maintain effective working relationships, and to communicate effectively
5+Ability to identify and establiSh memes for reports that identify areas of improvements needed within service delivery.
Preferred
2 ITIL Foundation certification
2 EXPerience in contract review or with contract documents
Skilis:
Must be able to work independently and in a diverse team environment
Must possess problem-solving skills and the ability to multi-task
Must able to work around projects, deadlines, and operational needs with readiness to put in extra efforts when necessary