Remote Network/Telecom Technician with Avaya, CMS, Predictive Dialer, Call Back Assist, AES, Interaction Center, Genesys IVR, Telstrat Engage, Hammer testing and Workforce Management experience

Job ID: NC-671443 (95890119)

Remote Network/Telecom Technician with Avaya, CMS, Predictive Dialer, Call Back Assist, AES, Interaction Center, Genesys IVR, Telstrat Engage, Hammer testing and Workforce Management experience

Location: Raleigh NC (NCDIT)
Duration: 6 months
Positions: 1 (1/2)
***This position will be remote for the duration of the engagement. The manager will ship the equipment if the candidate does not live locally.

Skill Required / Desired Amount of Experience
Administration & troubleshooting ability of Avaya Communications Mgr,Interaction Center,CMS,Predictive Dialer,Call Back Assist,System/SessionMgr AES Required 5 Years
Administer and troubleshoot the Genesys Interactive Voice Response System (IVR) and Telstrat Engage call recording platform Required 5 Years
Knowledge of Layer II and III data networks and subnets to effectively resolve network issues associated with service operations Required 5 Years
Demonstrated ability to conduct maintenance, troubleshooting, repairs and upgrades and ensure proper operation of the Avaya Communications Manager Required 5 Years
Demonstrated ability to plan, organize, and execute with strong problem-solving skills Required 5 Years
The ability to present ideas, concepts, and technical specifications to appropriate audiences, both verbally and in writing. Required 5 Years
Knowledge and experience/troubleshooting with Hammer testing and writing/modifying scripts for hammer testing. Required 5 Years
Knowledge and experience/troubleshooting of Workforce Management Required 5 Years

Skills required:
• Administration and troubleshooting ability of Avaya Communications Manager, Interaction Center, CMS, Predictive Dialer, Call Back Assist, System/Session Manager, AES.
• Needs the skills and experience to administer and troubleshoot the Genesys Interactive Voice Response System (IVR) and Telstrat Engage call recording platform. This work includes adding new tenants, modifying existing instances, activation of new users and groups.
• A working knowledge of Layer II and III data networks and subnets is desired so that the incumbent can effectively work with Network Services to resolve network issues associated with service operation
• Demonstrated ability to conduct maintenance, troubleshooting, repairs and upgrades and ensure proper operation of the Avaya Communications Manager
• Demonstrated ability to plan, organize, and execute with strong problem-solving skills
• The ability to present ideas, concepts, and technical specifications to appropriate audiences, both verbally and in writing.
• Ability to work independently, as well as collaboratively in a team environment
• Knowledge and experience/troubleshooting with Hammer testing and writing/modifying scripts for hammer testing.
• Knowledge and experience/troubleshooting of Workforce Management

RTR-671443.docx

AE-671443.docx

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