Job ID: TX-2025C0017 (95490518)
Remote/Local TX Govt Application Support Technician with user assistance, Sharepoint, software troubleshooting, SQL, IMPACT/PACES/ABCS/NEICE/Provider Portal/SSCC/Community Based Care and Salesforce experience
Location: Austin, TX (DFPS)
Duration: 2 Months
Position: 2
Skills:
4 Required Experience with user assistance and support for application issues
4 Required Experience with the Microsoft Suite of tools (Excel, Word, PowerPoint and Sharepoint)
3 Required Experience with assisting in testing and troubleshooting software applications
2 Required Communication skills, both verbal and written
1 Required Experience attending requirements gathering sessions
1 Preferred Experience with documenting processes
1 Preferred Experience using SQL
1 Preferred Candidates preferred who have a working knowledge of the following DFPS systems/programs (including but not limited to): IMPACT, PACES, ABCS, NEICE, Provider Portal, Salesforce, SSCC and Community Based Care
Description:
The Worker provides technical assistance and support for application problems, which may include:
Assisting in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications.
Assisting in the design, development, and maintenance of various system applications.
Maintaining and assisting in testing and upgrading new and existing applications.
Maintaining the necessary security controls over software and applications.
Developing procedure manuals.
Accessing data from and transferring data to various local, state, or federal databases.
Preparing briefings, reports, and evaluations on system efficiency and utilization.
Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks.
The Worker should have experience/skills in:
Automated data processing systems.
Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures.
The use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems.
Ability to operate information technology systems, to communicate effectively, and to train others.