Job ID: TX-529501255 (98091220)
Remote/Local ITSM Admin/PM (ITIL/PMP/ServiceNow/Remedy) with Outsourcing/Managed Services, BPR, Technical Writing, AWS, Training, DevOps/Jira/Gitlab experience
Location: Austin, TX (HHSC)
Duration: 8 Months
Position is remote at the location listed above but program will only accept LOCAL ONLY candidates for this position.
Please do not submit candidates who are currently out of state and are planning to move to Texas. Candidates must already reside in Texas.
Skills:
8 Required Experience with ITSM and ITIL governance processes.
8 Required Ability to think and act both strategically and tactically and know when to apply each type of action.
8 Required Very strong communication skills: oral, written, presentation and facilitation.
8 Required Technical understanding with ability to translate into business concepts.
8 Required IT Service Management knowledge beyond theory. He/she has held roles which implement IT best practices.
8 Required Credibility and trust; ideally has earned the respect of IT managers and other business managers at all levels.
8 Required The ability to bring together and work with a team of people with varied backgrounds – business analysts, technical experts, process owners – to articulate and remedy service level issues.
8 Required A good understanding of IT Outsourcing and Managed Services.
8 Required Statistical, numerical and analytical principles and processes.
8 Required Innovative thinking with service quality, and its improvement, within limits of costs and business direction.
8 Required Adhere to Project Management best practices
8 Required Experience with ITSM service tools, ServiceNow, and Remedy.
5 Preferred Proficient in the use of Remedy On Demand
4 Preferred IT Service Management certification ITIL V3 or V4
4 Preferred PMP Certification
4 Preferred Business Process Engineering
4 Preferred Technical Writing/Formal documentation skills
4 Preferred Experience with ServiceNow in use with supporting external business partners. Experience with Cloud service provider AWS.
3 Preferred Training experience
1 Preferred Experience with ServiceNow security operations. Experience with DevOps tools (Jira, Gitlab, etc.)
Description:
Texas Health and Human Services Commission requires the services of 1 Systems Analyst 3, hereafter referred to as Candidate(s), who meets the general qualifications of Systems Analyst 3, Applications/Software Development and the specifications outlined in this document for the Texas Health and Human Services Commission.
All work products resulting from the project shall be considered “works made for hire” and are the property of the Texas Health and Human Services Commission and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Texas Health and Human Services Commission will pay no fees for interviews or discussions, which occur during the process of selecting a Candidate(s).