Job ID: NC-791930 (910490128)
Remote/Local Certified Epic Trainer with (12+/TED105/TED300/Resolute HB, Resolute PB) and EHR experience
Location: Raleigh, NC (NCDHHS-AM)
Duration: 12 Months
Skills:
Epic Principal Trainer Experience Required 3 Years
Active Epic certifications listed above (Resolute HB, Resolute PB, TED105, TED300). Required
EHR/Health IT training experience Required 5 Years
Ability to work without close supervision, taking ownership of work activities, & ensuring training sessions & materials meet Epic’s standards Required
Skill and experience in adult education, especially for health information technology or healthcare revenue cycle applications Required 3 Years
Demonstrating flexibility with respect to required changes in training content and delivery methods Required
Demonstrated abiilty to take ownership of work activities &ensure that they are completed accurately, efficiently, and timely Required
Ability to learn new content and leverage that knowledge to develop strong training programs. Required
Develops presentations & presents in a clear & interesting manner, commanding the audience’s attention, & handling questions/challenges. Required 3 Years
Experience performing job shadowing Required 3 Years
Credentialed and/or experienced in developing the Epic training environments. Highly desired 3 Years
Resolute Hospital Billing Curriculum Certification
Resolute Professional Billing Curriculum Certification
TED105 – Training Wheels Behind the Scenes Certification
TED300 – Training Environment Build Certification
Curriculum & Content
NC DHHS is seeking an experienced Epic certified Principle trainer in Resolute HB & PB to lead the development, delivery, and maintenance of role‑based training programs and training environments (MST) across our Epic ecosystem.
Required Epic Certifications (must be current at time of hire)
Design, develop, and maintain role‑based training content for Epic using Microsoft Office and other tools.
Build comprehensive instructional materials and classroom exercises; maintain related policy and procedure documentation.
Incorporate stakeholder feedback to continuously improve training programs and administration processes.
Learn new Epic content areas; consult with subject matter experts to ensure accuracy and relevance.
Training Environment (MST)
Assist with building, refreshing, and testing MST training environments; validate workflows and roles.
Provide environmental support, troubleshooting, and coordination with technical teams.
Delivery & Facilitation
Co‑facilitate classroom instruction with other trainers; assist learners during hands‑on exercises.
Prepare lessons, print materials, and set up rooms/environments prior to sessions.
Present information clearly—both verbally and in writing—to diverse audiences.
Follow up with trainees outside the classroom and offer additional support.
Educator & Mentor
Serve as an expert educator to state staff.
Train-the-trainer: credential and coach additional classroom trainers as needed.
Teach technical topics to staff and end users when required.
Planning & Administration
Manage application assignments by prioritizing work, creating schedules, and adhering to timelines.
Support curriculum and training development for third‑party applications as needed.