Job ID: CT-CTDS UX Researcher, Phase 2 (910091031)
Remote IT Business Intelligence Architect with UX, ethnographic research, UAT, automation testing, accessibility, Digital Platforms, JIRA, Google Analytics, Git, Confluence, Agile, user-centered design experience
Location: Hartford, CT DAS
Duration: 12 Months
Skills :
User Experience Design (UX) Proficient (4-6 Years) No
Skills Others Presentation skills Novice (1-3 Years) No
Experiences Required for This Role
UX Research – At least 3 years of experience and use cases with the following:
Conduct primary and secondary user research
Conduct and evaluate quantitative and qualitative research
Perform market and ethnographic research
Work closely with cross-functional teams to identify and evaluate research topics
Plan and implement user research strategies and methodologies
Advocate research findings to diverse audiences through written and oral presentations
Mentor and coach junior UX researchers on the team
Perform usability studies with consumers
Ask questions, gather data, and analyze data
Use a diverse set of UX research tools
User Acceptance Testing – At least 3 years of experience and use cases with the following:
Building and running tests (ideally automated) to confirm the service or product meets user and stakeholder needs
Helping to discover problems while the service is being developed, not once it is live
Checking the operating environment to make sure test results are valid
Helping increase user and agency confidence in future service or product delivery
Helping reduce the risk of reputational damage
Recruiting and leading testing groups
Running research sessions with users
Understanding accessibility issues and engage with team to build with equality
Digital Platforms, Tools, & Discipline – At least 3 years of experience and use cases with the following:
Working with enterprise scale digital platforms and products
Using of productivity and analysis tools to manage iterative delivery, such as JIRA, Google Analytics, Git Repository, MS Teams, Confluence
Performance in Complex Situations – At least 3 years of experience and user cases with the following:
Communication and collaboration with state-wide partners
Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment
Comfort in blazing a path through an ambiguous work environment
Judgement fitting to the ever-changing environment
Government-specific task management
Knowledge, Skills and Ability
UX Research & Testing
Ability to share research results quickly and effectively
Ability to perform all research-related tasks including research, planning, evaluating, and iteration
Ability to formulate specific, answerable, and practical questions
Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions
Experience with remote testing tools
A strong desire for creative problem-solving with a positive attitude
Excellent time-management skills
Knowledge of best practices for user experience research and testing
Willingness to participate ethnographic research and interviews
Performance in Complex Situations
Ability to distill complex concepts into simple ideas
Exceptional verbal and written communication skills
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
Comfort in blazing a path through an ambiguous work environment
Prioritization, organization, and triage in an independent environment
Understanding of the Agile development process
Team Player
Supporting teammates’ skills and behaviors development and delivery
Communication and collaboration with state-wide partners
Creative and analytical thinking with strong problem-solving skills
Judgement in dealing effectively and diplomatically with government staff
Ability to maintain strict confidentiality
Preferred Skills & Qualifications
Other Desirable Skills
A bachelor’s degree or higher in graphic design, marketing, communications, or related field
2 years professional experience in design, communications, management, or testing
1 year of user-centered design
1 year of user research and analytics