Job ID: TN-66083 (94090819)
Onsite/Local Help Desk Analyst with Active Directory, iOS Management/Support/Deployment, Network troubleshooting, MSRA/RDP/Webex, ServiceNow experience
Location: Nashville, TN (TN DOT)
Duration: 12 Months
IT Call Center Experience preferred
– Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required
Printer Administration and Troubleshooting
– Server Print Queue, and local Queues
Active Directory Management
– Able to navigate Different OUs
– Able to look up attributes
– Able to reset password and unlock accounts.
iOS Management, Support, and Deployment
– Setting up new phones/Ipads
– Resetting iTunes accounts
– Resetting network settings
– Backup/Restore device data
Video Conferencing
– Cisco WebEx
– MS Teams
– Cisco Presence video solutions
Network troubleshooting
– Internal vs external
– VPN
– LTE
– Wifi
Application Troubleshooting
– Account permission
– Compatibility settings
– Browser vs installed
Remote support
– MSRA
– RDP
– TEAMs
– Webex
Hardware Deployment
ServiceNow
– Ticket management
– Ticket assignment