Job ID: SC-13411 (911090903)
Onsite/Local Healthcare PM (AWS must/15+) with claims/encounter processing, vendor/incident management, MES, Medicaid eligibility/enrollment/MMIS, EDI experience
Location: Columbia, SC (SCDHHS)
Duration: 12 Months
Candidate Location: Candidate MUST be a SC resident or willing to relocate to SC prior to starting the role at their own expense.
Required Skills (rank in order of Importance):
Bachelor’s degree in a technical, business, or healthcare field. 5+ years of equivalent experience in business/systems analysis and/or computer systems development/modification may be substituted.
3+ years of prior experience managing system operations and or administrative program functions in healthcare environment.
5+ years of experience in project/program management – managing system implementations or enhancements.
Ability to provide incident management on call and after hours
Preferred Skills (rank in order of Importance):
Prior experience managing operations of Medicaid Enterprise systems.
Ability to make presentations and prepare reports.
Knowledge of Medicaid eligibility, enrollment, and MMIS domain concepts
Experience with ticketing software
Experience with writing standard operating procedures for new system implementations.
AWS Cloud Certifications
ADDITIONAL SKILLS/DUTIES:
-Excellent communication skills with staff ranging from frontline to executive management
– Ability to manage work and provide guidance
-Experience assigning/overseeing team workload
– Knowledge of system development lifecycle
-Strong documentation and process management ability
-Excellent communication skills with staff ranging from frontline to executive management
Daily Duties / Responsibilities:
Oversee, coordinate, and perform operations and support activities for MMIS, Encounter Processing System, and other supporting systems. To include communication and coordination with vendors, Office of Cyber Security, Enterprise Architecture, etc.
Conduct vendor management including monitoring service level agreements.
Design and develop desk aides and process flows for new and existing service lines.
Train team members to use desk aides, process flows, and ticketing system to perform operational support.
Maintains an effective organizational team and motivates diverse staff to accomplish mission critical operations and objectives. These teams provide production support, helpdesk, interface/EDI support, and stakeholder monitoring and user acceptance testing.
Oversee incident and issue management. Ensures documentation, tracking, escalation and resolution for all ticket types. Ensures timely resolution of production issues.
Identifies and mitigates operational issues and ensures decisions and actions are well-documented.
Handles internal and external escalations and requests and ensures they are satisfactorily resolved, communicating issues and outcomes to appropriate personnel. Ensures work is assigned appropriately and escalations are resolved in a timely and effective manner.
Ensures compliance with security (CMS, SSA, etc.) and monitors all findings and recommendations to completion.
Promotes workforce engagement and a safe, professional, and productive work environment for all team members
Implements, monitors and follows Standard Operating Procedures and alerts team when practice differs from SOP.
Oversees release management activities stakeholder communication, pre-implementation planning, readiness checks, and post-implementation monitoring.
Provide support to change management by performing and coordinating backlog grooming and maintenance and ensuring compliance with appropriate approval gates.
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