Job ID: VA-702239 (93690127)
Onsite /Local Desktop Support Engineer with Windows, SharePoint, wireless, mobile devices, and troubleshooting experience
Location: Richmond VA ( VDOT)
Duration: 6 months
*candidates local to the Fredericksburg, VA area strongly preferred
*ALL interviews conducted ONSITE, NO exceptions
*100% ONSITE, NO exceptions
*assignment to be extended beyond 6/30/23, probably for an additional year
Skills:
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams.Required5Years
Skill in troubleshooting tools and managing and administering desktops and wireless devicesRequired5Years
Ability to communicate effectively verbally and in writing with individuals and groups.Required5Years
Strong Customer Service skills that include a “customer first” attitude.Required5Years
Position is responsible for agency-specific end user support throughout the state of Virginia.Required5Years
Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.Required5Years
Troubleshoot hardware and software issues.Required5Years
Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Experience with creating training documentation.Highly desired5Years
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams. Skill in the use of Gmail. Skill in troubleshooting tools and managing and administering desktops and wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support throughout the state of Virginia. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.