Job ID: VA-703396 (95590206)
Onsite IT Asset Manager with asset inventory, software install/upgrade/peripheral/troubleshooting, user support, equipment shipping and training experience
Location: Richmond, VA (DOC)
Duration: 11 months
*This position is 100% onsite with some travel statewide to different DOC facilities when needed. If there is travel involved, candidate will be reimbursed.**
Skills:
Experience with IT asset inventory.Required5Years
Experience with installs, troubleshoots, upgrades, integrates, and system maintenance for software, workstations, printers and wireless devices.Required5Years
Experience maintaining hardware, software, and phone peripherals in an electronic inventory system.Required5Years
Experience assisting users via telephone, e-mail and in-person to effectively resolve IT requests.Required5Years
Experience planning and implementing security processes.Required5Years
Experience preparing the facilitation of video conferencing for users.Required5Years
Experience working in a team environment where collaboration was frequent.Required5Years
•Establishes and implements enterprise level policy and procedure for conducting and maintaining the IT Asset Inventory.
•Plans and implements both current and future system processes, including user interface, security policies, and motivate the Agency to embrace desired change.
•Actively maintain IT Requests mailbox to ensure that user issues are delegated and resolved timely.
•Supports agency users via telephone, e-mail and in-person to effectively resolve IT requests and meet initiatives.
•Install and configure applications to include but not limited to; installs, troubleshoots, upgrades, integrates, and maintains systems, software, workstations, printers and wireless devices.
•Support and collaborate with team members and other technical staff to resolve IT requests.
•Prepare the facilitation of video conferencing for users.
•Schedule shipping of equipment to facility locations.
•Receive and document inbound equipment.
•Perform equipment surplus.
•Maintain real-time hardware, software, and phone peripherals electronic inventory system.
•Replenish equipment inventory as needed not to impede operation of ITU or the agency.
•Provide technical and application training to interns.
•Complete other duties, tasks or projects as assigned.
•Provides field coordination and planning for the effective use of management information systems.