Request ID: TN-59499(94091112)
Onsite Desktop Support Engineer with Networking, WAN, LAN, Data Center, IT Call Center, Printer admin, Active Directory, iOS/iTunes/iphones/ipads, Backup/Restore, Cisco WebEx, MS TEAMs, Cisco Presence video solutions, VPN, LTE, Wifi, MSRA/RDP, ServiceNow experience
Location: TN- Nashville
Duration 7 months
Skills:
Skills Others WAN, LAN, Data Network Admin Requires a minimum of two (2) years experience in WAN, LAN, or Data Center network Administration. Novice (1-3 Years) Yes
Must be able to lift at least 50 pounds.
IT Call Center Experience preferred
People/Customer Service skills required
Printer Administration and Troubleshooting – Server Print Queue, and local Queues
Active Directory Management
– Able to navigate Different OUs
– Able to look up attributes
– Able to reset password and unlock accounts.
iOS Management, Support, and Deployment
– Setting up new iphones/ipads
– Resetting iTunes accounts
– Resetting network settings
– Backup/Restore device data
Video Conferencing
– Cisco WebEx
– MS Teams
– Cisco Presence video solutions
Network troubleshooting
– Internal vs external
– VPN
– LTE
– Wifi
Application Troubleshooting
– Account permission
– Compatibility settings
– Browser vs installed
Technical proficiency and troubleshooting of Office 365 (Outlook, Excel, Word, etc.)
Remote support
– MSRA
– RDP
– TEAMs
– Webex
Hardware Deployment
ServiceNow
– Ticket management
– Ticket assignment