Job ID: MI-106021 (98290628)10A
Onsite Contact Center Lead (W2/C2H) with Siebel/Genysis/IVR, Datacap, Tidal, FileNet, OpenText, MiLogin, SiteCore, SharePoint, Disaster Recovery (DR), and PM experience
Location: Lansing MI (Treasury)
Duration: 12 months
Positions: 1 (1)
Candidate Docs: RTR/Resume/Hybrid work attestation (manual/digital sign)
Vendor docs: Cover Sheet/1 Level Subvendor formstack form
Position is Contract to Hire. Candidate must not require H1B Sponsorship.
Bachelor’s Degree required
Must be onsite from Day 1 (This is not a remote position); Onsite days are currently Tuesday and Wednesday
Local and Non Local may apply
As a Systems Analyst for the Department of Technology, Management, Budget providing support to Treasury, the employee performs a complete range of information system analyst assignments including, but not limited to, designing, testing, and implementing computer systems and applications for contact center (Siebel, Genysis, and IVR) and Treasury wide enterprise support(Datacap, Tidal, FileNet, Open Text, MiLogin, Site Core and SharePoint). This individual will be looked upon to provide technical support to other team members and evaluate new development tools and agency systems. Evaluate, document, and inform DTMB management and supported client agency of impact and risks, including disaster recovery planning, to existing IT solutions due to proposed legislation, enhancement requests, or changes in governmental processes or procedures. Actively participate in the development and implementation of assigned client agency’s IT strategic direction/plan. Mentors other DTMB staff to resolve client agency IT issues. Ability to follow and implement the SUITE process of documentation
Skill set – Ability to lead meetings, Clear Communication, Follow-up, Sharepoint administration, understands web programming, able to write detailed requirements, test plans, user guides, other documentation, etc., has experience and knowledge of project/work estimation and able to provide estimates for when their part of the work will be done., knows data capture software.