Job ID: VA-685415 (98990614)
Onsite Cloud System Analyst with SaaS/COTS, SQL, data mapping, user stories, WMS, MHE/DMW&H, Windows/Linux scripting, and networking experience
Location: 7450 Freight Way, Mechanicsville, VA (ABC)
Duration: 12 months
Interview : Web Cam Interview Only
Skills :
Previous experience as a Systems Analyst in a cloud-based, SaaS environmentRequired5Years
Previous experience troubleshooting software related issues and defects (both SaaS/COTs and In-House developed)Required5Years
Proficient at writing SQL queries and working with databases to both generate ad-hoc queries/reports and modify/correct dataRequired3Years
Read/create/maintain data mapping documentation for system interacesRequired3Years
Meeting facilitation (agendas, parking lots, meeting notes, action items, etc.)Required5Years
Create/maintain business process flows, sequence diagrams, etc.Required3Years
Writes specific, measurable, and testable user stories with detailed acceptance criteriaRequired5Years
Comfortable communicating (written & verbal) with both technical and business users and colleaguesRequired2Years
Previous experience using or supporting WMS – Manhattan AssociatesHighly desired2Years
Previous experience using or supporting MHE Sortation Software – DMW&H ShirazHighly desired2Years
Previous programming experienceHighly desired3Years
Proficient at using both Windows and Linux environments including Windows and Unix Shell command line interfacesRequired3Years
Proficient with fundamental networking concepts and host communication over networksRequired3Years
Actual Duration Expected: Do not go by the 6/30 date in Vector (that is based on PO’s fiscal yr end). This engagement is expected to go 12 months.
Parking is available on site for contractors at their new facility in Mechanicsville.
Vendors – pls read before your submit:
ABC is transitioning to a Hybrid work schedule. As of July 5, ABC requires all resources to be in the office 3 days a week. The other 2 days are remote. This is Non-Negotiable!
Before you submit your candidate, please make sure you discuss with them and your candidate agrees to this changing schedule/arrangement.
ABOUT THE ROLE
This contract position will be serving as an Applications Analyst for VA ABC Applications which will perform monitoring of inventory syncing issues across ABC systems (MIPS, PickIT, GK POS, Web Services) and the Manhattan Active Warehouse Management (MAWM). The position will also provide additional support to the Senior Applications Analyst as part of the WMS support team.
The incoming candidate will also be responsible for any requirements development and prioritization, support of legacy systems and production data adjustments. They will also be responsible for escalating application related issues.
The incoming candidate needs to be a self-driven, fast learner, who remains calm under pressure and who possesses excellent time management skills with an ability to communicate with colleagues across various levels of the organization.
Candidate needs to be technical and will be hands on with production issues, utilizing database skills to write and run SQL queries, navigating both Windows and Linux systems including file system, Windows and Unix Shell command line interfaces to gather information and fix issues.
Candidate needs to have experience with Enterprise Systems and work with different system components that integrate and share data using file transfer and networked facilities including Web Services.
Primary Responsibilities:
-Troubleshoot and resolve Manhattan related defects that impact proper data flows to ABC Systems and determine whether to escalate to vendor support
-Attend and facilitate Manhattan weekly case status meetings to ensure case load and issue resolution maintains steady progress for any ABC impacted systems
-Facilitate ABC IT systems meetings needing coordination with Distribution Center Team
-Serves as escalation point of contact for IT Production Support Team for supported systems
-Assist with research needed from Client Services for Store related inventory issues originating from the Distribution Center
-Monitor data flows between ABC Systems, investigate root cause of data impairment, assist IT Developers with transient data issues and data clean up
-Creates and/or maintains appropriately detailed business and system documentation (SOPs, Job-Aids)
-Organize SharePoint documentation for IT and Business SOPs, and workflows
-Review and Update mappings, as needed, for data integration with legacy systems
-Serve as subject matter expert for both the use of supported applications and their technical implementation
-Works with other IT functional groups to resolve issues related to interfaces with other ABC systems
-Coordinates change management efforts and ensures that change management process is followed for ABC application updates that interface with ABC systems
-Serves as back-up IT Administrator for Senior Applications Analyst
-Be technical and hands on with abilities to research and fix production issues
Required Experience/Skills:
-Previous experience as a Systems Analyst in a cloud-based, SaaS environment
-Ability to learn new products and systems quickly
-Possesses excellent problem solving and technical troubleshooting capabilities
-Self-starter, works independently with limited direction and can effectively and efficiently translate business, process, and technical goals into actionable tasks
-Able to balance multiple assignments simultaneously based on priority and complexity
-Possesses excellent verbal and written communication skills with both IT and Business Professionals at all levels of organization (able to speak to big picture as well as technical details and knows when to speak to each and how)
-Diligently, but tactfully pursues answers to needed questions to address gaps and advance work progress
-Effectively facilitate meetings and requirements gathering sessions
-Writes specific, measurable, and testable user stories with detailed acceptance criteria
-Proficient with Microsoft Office 365 (Word, Excel, PowerPoint, Visio, SQL Developer, Unix, Windows Operating Systems)
-Publishes clear and effective process flows
-Proficient at writing SQL queries and working with databases to both generate ad-hoc queries/reports and modify/correct data
-Proficient at using both Windows and Linux environments including Windows and Unix Shell command line interfaces
-Proficient with networking concepts and host communication over networks
Highly Desired:
-Previous experiencing using Atlassian JIRA
-Previous interface experience understanding data flows
-Previous experience using or supporting WMS – Manhattan Associates
-Previous experience using or supporting MHE Sortation Software – DMW&H Shiraz
-Previous programming experience, understanding programming concepts, data flows and data structures