Request ID:BL-9454-1 (98890721)
O365 System BA with Dynamics/Teams/SharePoint/VISO, ServiceNow, Microsoft Power and security experience
Location:Columbia, SC
Qty:4
Duration:12 Months Hrs/Wk:40.00
***This is a State of Emergency Request due to the COVID-19 crisis. Per the amendment to the solicitation, candidates will be shortlisted to the Hiring Manager as they are submitted into Beeline and not held for the 7 days. The Hiring Manager is required to interview a minimum of three candidates but may select a candidate to hire anytime within the 7 days that this request is open. The request will be placed on hold at the time a candidate is selected for hire or after 7 days whichever comes first.***
Due to State of Emergency the selected individual(s) can work remote, but once the state of emergency is lifted the expectation is 100% onsite.
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
1. Knowledge of Information Technology Field, best practices, organization, and operations.
2. Ability to learn new systems and become an expert.
3. Excellent written, oral, and interpersonal communication skills.
4. Excellent Customer Service skill and provide system support.
5. O365 PRODUCTS AND APPLICATIONS (WORD, EXCEL, POWERPOINT, OUTLOOK, TEAMS, SHAREPOINT).
6. System Analysis, monitoring, and reporting on system performance and data quality.
7. Flexible and easily adapts to changing priorities.
8. Ticketing System.
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
1. Experience with security and data classification related to CDC, HIPAA, and CJIS.
2. MICROSOFT POWER PLATFORM.
3. MICROSOFT VISO.
4. O365 TEAMS AND SOFTPHONE ADMINISTRATION.
5. TICKETING SOFTWARE SERVICENOW.
6. EXPERIENCE WITH INDUSTRY STANDARD INFORMATION SECURITY PRACTICES.
REQUIRED EDUCATION: Bachelor’s or Master’s Degree in a relevant field of work or equivalent work experience.
Experience
IT AdministrationTicketingsystemsYes8AdvancedWithin 6 Months4 – 6 Years
MiscellaneousAbility to deal effectively with the needs of technical peers, technical and user management, users, vendors, and staff members, and to communicate clearly and effectively in spoken and written formYes3ExpertCurrently Using4 – 6 Years
MiscellaneousAn aptitude for learning new skills and applying knowledge to solve complex problemsYes2ExpertCurrently Using4 – 6 Years
MiscellaneousCustomer service skillsYes4ExpertCurrently Using6 + Years
MiscellaneousFlexible and easily adapts to changing prioritiesYes7ExpertCurrently Using4 – 6 Years
MiscellaneousKNOWLEDGE OF INFORMATION TECHNOLOGY FIELD, BEST PRACTICES, ORGANIZATION AND OPERATIONSYes1ExpertCurrently Using6 + Years
Packaged ApplicationsMS OFFICE 365Yes5ExpertCurrently Using4 – 6 Years
SpecialtiesExperience in system analysis and information technologyYes6ExpertCurrently Using4 – 6 Years
Remote Work Availability:0%
SCOPE OF THE PROJECT:
Due to the volume of new systems being implemented to support the agency’s response to COVID19, additional staff is needed to support these effort and new systems being implemented. The team will ensure systems are set up and supported following industry best practices to ensure strategic initiatives and compliance with federal and state regulatory laws and ensure business continuity.
This position will be a part of the team responsible for supporting these new solutions and day-to-day operations.
Candidates should be self-motivated, team-oriented, work under limited supervision, and respond to priority tasks as needed.
DAILY DUTIES / RESPONSIBILITIES:
Emphases for the Systems BA candidate will be support of newly implemented systems in Microsoft Dynamics to support COVID19 activities that include contact monitoring, testing events and registration, and other upcoming Information Technology systems. The System BA will need to learn the system capabilities and become an expert in that system to provide support, analysis, testing, problem resolution, reporting, and monitoring of that system. The candidate will work in a team environment with other Information Technology staff and Program Area system Owners to support the system and users.
Specific duties and responsibilities will include but are not limited to the following:
• Study and learn system capabilities assigned.
• Work with Information Technology staff to learn system technical functionality and IT Security Standards and practices.
• Work with Program Area System Owners to learn their business functions and needs.
• Provide system user support.
• Assist staff in resolving system-related problems.
• Assist with System user account permissions and security.
• Provide and assist with system user training when onboarding new staff as well as individual training.
• Attend and provide program area support during scheduled COVID events as needed.
• Create and maintain supporting system and training documentation.
• Maintain SharePoint content associated with system collaboration sites.
• Document and create technical reports by collecting, analyzing, and summarizing information and trends as well as system effectiveness.
• Monitor and Identify system data quality issues and work to improve data accuracy.
• Reviews and monitoring usage reports.
• Assist with the system software life cycle process.
• Coordinate and assist with system testing and production validation.
• Work with Program Area and IT to present key information for improvements.
• Maintain system protocols by writing and updating procedures.
• Assist with development of policies and procedures to conform and comply with agency standard cyber security policy design related to information risk management, designation of data as to criticality, confidentiality, and protection. (NIST 800-53, FISMA, SC InfoSec Requirements http://admin.sc.gov/technology/information-security/policies-and-procedures, etc.).