Job ID: NC-602722 (93590802)
Mainframe Operator with ZEKE, CA Autopoint, CA OPS/MVS, JCL, Networking, Linux/Solaris/AIX and ITIL Experience
Location: Raleigh, NC (NCDIT)
Duration: 12+ months
Interview: In-person
Postions: 1(2/1)
Mainframe operations including the use of administration tools such as ZEKE, CA Autopoint, CA OPS/MVS Automation, and JCL to manage job control.Required2Years
Networking to include monitoring and management of routers, firewalls, and switches.Required2Years
Basic understanding of IP routing principlesRequired1Years
Windows server OS (2008, 2012) Linux, AIX, or Solaris Operating SystemsRequired2Years
Experience monitoring and management of hardware and software issues in a large computing environment.Required2Years
Experience working in a high-stress, 24×7, secure environment with flexibility to handle multiple issues concurrently.Required2Years
Knowledge and basic understanding of ITIL framework.Required2Years
The candidate will be responsible for the monitoring, identification, initial analysis and resolution of issues related to Network, Network Security, Mainframe, Server Hosting, Voice, Data Center, and enterprise applications.
This position is responsible for supporting an Integrated 24×7 Enterprise Incident Management Center. Shift work will be required. The DIT IMC monitors and reacts to events for services provided by NCDIT to other state agencies and to the public. Supported services include Network, Network Security, Mainframe, Server Hosting, Voice, Data Center, and enterprise applications. The candidate will be responsible for the monitoring, identification, initial analysis and resolution of issues related to any of these services following established procedures.
Utilizing all available tools, candidate will be required to access equipment for troubleshooting hardware, software, and configuration issues. Hardware will include network hardware such as routers and switches. Also Windows, Linux, AIX, and Solaris servers, IBM xOS distributed mainframe servers, and VoIP Call Processing systems. CA monitoring tools such as Spectrum and SOI, and an ITSM compliant ticket management system will also be utilized. These tools will be used to diagnose issues, failed systems, disk space issues, diagnose server OS issues, and data center physical health. You will be required to support Mainframe with regards to key commands, applications, JCL, job abends and the scheduling and monitoring of ZEKE jobs to their completion, and know how to handle failures in and when they occur.
This position also requires collaboration between two physical site but one virtual IMC and to maintain a daily shift log of events that happen on the shift, and maintain the daily NetBackup status to hand off to the next shift. All work will be done in accordance to established ITIL standards.
ITIL Foundation certification is a plus. Candidate must be willing to work alternate shift schedules including nights, weekends, and potentially 12 hour rotations.
Knowledge and experience in any of these areas would be desirable:
– Experience with enterprise monitoring tools such as CA Spectrum, CA SOI, Solarwinds, and network analysis tools such as NetFlow, HPNA, VitalSuite, Spectrum, and other Web-based monitoring tools.
– Knowledgeable on network routing protocols, Ethernet protocols, TCP/IP, MPLS, OSPF, BGP, DSL, Metro Ethernet, Layer 2/Layer 3 switching required.
– Understanding of TCP/IP, IP Subnetting, DNS, and DHCP.
– Understanding of administrative level experience with Windows servers and progressive knowledge of computer system hardware setup and troubleshooting skills.
– Experience supporting a large scale, multiple LPAR, mainframe environment including IPL’s, and CICS support.
– Understanding of ITIL processes including Incident Management, Change Management, and Problem Management.
NC_Resume_Template-AE-602722.doc