Job ID: TN-59503 (92890000)U
Hybrid/Local Legal Assistant with Paralegal/Legal/insurance, call center, customer service, MS Office, casework, Bookkeeping, data entry, filing, Proofreading, Transcription/Dictaphone, and Typing experience
Location: Nashville TN (TennCare)
Duration: 12 months (7.5 hrs/day – 37.5 hrs/week)
Positions: 97 (close to 100 required)
TennCare is dedicated to providing our workforce with a hybrid work environment. All positions have a combination of work from home and work in the office, which varies by position, department, and business need. Applicants may review the specific expectations during the review process.
Training is extensive, up to 6 wks prescheduled, virtual / in-office (by supervisor request), must attend everyday to build proficiency.
Ideal applicants should meet the below requirements:
Associate’s Degree/Degree Required
Paralegal studies/ Legal experience a plus!
Customer Service experience (Call Center experience)
Proficiency in Microsoft Office products, including building / updating / maintaining spreadsheets / documents, and utilizing Outlook for communications
Ability to work efficiently / effectively in multiple data bases to extract information
Timely management of casework, including proper documentation and case resolution
Ability to research / review case information and document findings accurately
Professional outreach to internal / external customers (remaining professional at all times)
Strong verbal and written communication skills, with the ability to send clear, concise emails, to include responding timely
Agility to professionally pivot work demands / tasks to support business unit
Organization and attention to detail
Utilize good time management, note-taking, email organization and distribution skills
Efficiently and effectively process and index documents
Attend workgroup meetings and participate in discussions
Maintain confidentiality and security of documents
Assist leadership team as necessary
Qualifications
Type Category Qualification Description Competency Required
Skills Others 10-Key Calculator Proficient (4-6 Years) No
Skills Others Administrative Assistant No
Skills Others Basic Bookkeeping Proficient (4-6 Years) No
Skills Others Collections Collecting DATA for case files Proficient (4-6 Years) Yes
Skills Others Correspondence – Email Advanced (7-9 Years) Yes
Skills Others Customer Service Expert (10+ Years) Yes
Skills Others Customer Service Skills Expert (10+ Years) Yes
Skills Others Data Entry Expert (10+ Years) Yes
Skills Others Emailing Expert (10+ Years) Yes
Skills Others Faxing Proficient (4-6 Years) Yes
Skills Others Filing Proficient (4-6 Years) Yes
Skills Others Insurance Novice (1-3 Years) No
Skills Others Legal Legal Assistant Proficient (4-6 Years) Yes
SoftwareOthers Microsoft Excel Advanced (7-9 Years) Yes
SoftwareOthers Microsoft PowerPoint Proficient (4-6 Years) No
SoftwareOthers Microsoft Word Advanced (7-9 Years) Yes
Skills Others Proofreading/Editing Proficient (4-6 Years) Yes
Skills Others Scheduling Proficient (4-6 Years) Yes
Skills Others Transcription/Dictaphone No
Skills Others Typing Proficient (4-6 Years) Yes
Skills Others Verbal Communication Professional / Respectful / Customer, Colleague Oriented Advanced (7-9 Years) Yes