Job ID: MI-160443 (98190707)
Hybrid/Local (Lansing ONLY) MI Govt BA (15+/Salesforce must) with Azure DevOps, FedRAMP, HIPAA, Nice CXone/contact center, BPR, PM experience
Location: Lansing, MI (DTMB)
Duration: 12 Months
-Interview process: 1st round is a 30minute virtual interview on Teams. Next round is a one hour in-person interview at the office. First round interview will be focused on the experience listed on the candidate’s resume and soft skills. The interviews typically include the hiring manager and a couple members of the development team, typically an architect or specialist.
For the virtual interview, video is required. Candidates should join from a laptop and be prepared to share their screen if requested. A screenshot photo of candidate will be required for any interviews as well as a vendor present at beginning of virtual interview to validate candidate.
-On-site requirements (non-negotiable): Tuesdays and Wednesdays are REQUIRED on-site days
-Candidate location: Candidates MUST be located within 90 miles of Lansing at the time of submission (non-negotiable).
Skills:
Required Skills
-5+ years of experience as a Business Analyst
-Experience as a BA working with applications built on salesforce
-QA/Testing Experience
Desired skills
-Local, State, or Federal government experience
Other Desired Skills:
-Azure Devops
-FedRAMP
-HIPAA
-Nice CXone or other contact center suite
-Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective.
-Familiar with industry standard (including Legacy, Core, and Emerging technologies), business process mapping, and reengineering.
-A certain degree of creativity and latitude is required.
-Has knowledge of commonly used concepts, practices, and procedures within a particular field.
-Familiar with relational database concepts, and client-server concepts.
-Ability to organize, evaluate, and present information effectively.
-Ability to analyze, synthesize, and evaluate a variety of data for use in program development and analysis.
-Other required skills are technologically savvy; strong training and technical assistance skills; excellent oral and written communication skills; and highly organized and detail oriented.
-Required skills in the use of all necessary software necessary to execute stated duties and responsibilities (includes the suite of Microsoft Office applications such as Word, Excel, PowerPoint, Outlook).
-Ability to meet competing deadlines.
-Strong data management skills.
-Experience in process improvement, project management, and data management
Job Description:
-Reviews, analyzes, evaluates, and prioritizes business and user needs.
-Triage user requests and tickets, assign priority and severity, and communicate effectively to all stakeholders.
-Maintain and prioritize CRM inbox communications.
-Draft and send communications to users and specific audiences related to business process upgrades, timelines, system changes, or anything relevant to the system.
-Formulates systems to parallel overall business strategies.
-Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc.
-Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.
-Prepare and document Functional and Technical Specifications for reporting and data warehouse work. Assist with business warehouse/intelligence support and enhancements.
-Assist with developing and drafting RFPs.
-Assist in deployment and management of end-user reporting tools and platforms.
-Work with IT and business project teams to understand reporting and data warehousing requirements and propose solutions.
-Document and provide knowledge transfer to the rest of the Enterprise Reporting Team for all solutions.
-Reviews, analyzes, and evaluates business systems and user needs.
-Formulates systems to parallel overall business strategies.
-Relies on limited experience and judgment to plan and accomplish goals.
-Performs a variety of tasks.
-Works under general supervision; typically reports to a project manager.
-Attends all BH CRM meetings as appropriate and assigned.
-Assist QA/Testing team when required by volume of work