Job ID: IA-773828 (97690806)
Hybrid/Local ITSM BA (ITIL) with Azure DevOps, Agile, TFS/Jira/RTC, CMDB, Experience
Location: Des Moines, IA (3410 DOM-DoIT – IT Project Services Consulting)
Duration: 12 Months
Skills:
BA for Service Management, preferably knowledgeable and experienced in ITSM, ITILv4 preferred. Required 5 Years
Ability to effectively prioritize and execute tasks while under pressure Required 5 Years
Ability to ensure that user expectations are met during the testing process Required 5 Years
Ability to identify and analyze suitable opportunities for test automation Required 5 Years
Ability to prioritize and manage multiple projects, and project activities, simultaneously, while meeting established deadlines. Required 5 Years
Create and execute test plan Required 5 Years
Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards. Required 5 Years
Azure DevOps (ADO), Atlassian’s Jira, IBM’s Rational Team Suite (RTC). Required 5 Years
Business process definition, requirements definition, and development and support of integrated business applications Required 5 Years
Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation Required 5 Years
Demonstrate strong verbal and written communication skills Required 5 Years
Knowledge of business process analysis, techniques, design, and development Required 5 Years
Requirements and Use Case documentation Required 5 Years
Job Description:
We are seeking a Business Analyst to support service management initiatives, ideally with experience in ITSM and familiarity with ITIL practices (ITILv4 certification preferred but not required).
The BA will play a key role in supporting and documenting the following business processes:
Statewide and agency-specific service request workflows
Change management procedures for DoIT staff, including expansion of change and configuration management practices
CMDB relationship mapping for Configuration Items (CIs) tracked within the system
Definition and documentation of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for both agencies and DoIT departments
Identification and documentation of integration needs between ITSM processes and other DOM/DoIT business systems
Gathering requirements for dashboards and reporting to support agency visibility and performance tracking
Supporting QA testing efforts, including documentation and execution of test cases for various ITSM processes
This role requires strong analytical and communication skills, as well as the ability to collaborate across technical and business teams to ensure successful implementation and adoption of ITSM processes.
The Division of Information Technology (DOIT) provides adaptable, secure, and cost-effective technology services and solutions. We manage all IT assets, projects and resources, and we deliver technology and expertise to support Citizens of Iowa and their families every day. This includes consistently delivering top tier performance and value to citizens as a trusted partner and services provider.
DoIT is committed to the pursuit of creative and innovative solutions that enable our Agency to help Iowans achieve healthy, safe, stable and self-sufficient lives through the programs and services we provide. We strive for an IT culture that identifies the newest, most effective solutions through discovery, open discussion and collaboration. We have fun together, care about each other and take pride in the solutions we provide. We believe in continuously optimizing our processes, refining our solutions and improving ourselves to the benefit of the Iowans we serve.
If you are passionate about applying your creative and innovative architecture strategies and approaches across the Division of Information Technology enterprise, then this is the role for you!
Responsibilities of business analyst role include but are not limited to:
•work directly with the business and technical teams to gather and document requirements for various Iowa systems and programs.
•Creating, presenting and maintaining user stories, acceptance criteria, demo expectations and design documents in DHS defined systems.
•Creating/documenting, tracing, maintaining, prioritizing, and assessing changes to business processes and the associated requirements
•Working closely with key decision makers, systems owners and end users in support of core processes and critical business objectives
•Conducting research to obtain data, analyzing problems to advise and recommend solutions
•Querying and analyzing data to determine solutions, such as installation of alternate methods and procedures, changes in processing methods and practices, or redesign of products or services
•Advising client or department heads on alternate methods of solving needs or problems, and recommending specific solutions
•Working within an agile methodology framework with a focus on delivering value and adjusting rapidly to produce the most effective outcome
•Working closely with all IT organizations and driving projects to successful completion
A successful candidate for this role is expected to possess the following skills and experience:
•Excellent interpersonal, verbal and written communication skills and the ability to interact with a diverse group of team members, including executives, managers, IT professionals, and subject matter experts
•Experience in process mapping, group facilitation, data gathering and analysis, and phases of project life cycle (requirements gathering, design, development, deployment, training, and measuring effectiveness.)
•Experience delivering software as part of an agile delivery team
•Strong ability to work effectively within time constraints, changing priorities, and independently
•Proficient in Microsoft Office Suite including Excel, Word, PowerPoint and Visio
•Experience with requirement gathering software such as Azure DevOps, TFS, JIRA, or RTC.
•Analyze business strategy and user needs, document specifications, and translate business objectives into proper system requirement specifications
•Guide business customers through business case development for new applications/functionality, including cost / benefit analysis and risk / impact analysis
•Understanding of how to deliver value through realizations of benefits, avoidance of cost, identify new opportunities and modernizing the organization
•Focus on continuous improvement for both the business process and the underlying technologies and system support
•Strong ability to decompose complex