Job ID: VA-767847 (94990805)
Hybrid/Local Field Service Technician with Windows, macOS, Desktop/Laptop Troubleshooting, Networking, WPA2/3, RDP, ITSM experience
Location: Petersburg, VA (VSU)
Duration: 6 Months
Position: 1(2)
Hybrid work schedule
Skills:
Windows (10/11) Understanding of installation, configuration, troubleshooting (e.g., registry, services, event viewer) Required 3 Years
MacOS: Proficiency in installation, configuration, troubleshooting, and user management. Desired 3 Years
Desktop/Laptop Repair & Troubleshooting: Ability to diagnose and replace components (RAM, hard drives) Required 3 Years
Peripheral Devices: Installation, configuration, and troubleshooting of printers, scanners, monitors, and other peripherals. Required 3 Years
Wireless Networking: Knowledge of Wi-Fi standards, security protocols (WPA2/3), and troubleshooting connectivity issues. Required 3 Years
Microsoft Office Suite: Advanced proficiency in Outlook, Word, Excel, PowerPoint, and Teams (installation, troubleshooting, data recovery) Required 3 Years
Remote Desktop Tools: Proficiency with tools like TeamViewer, RDP, Any Desk for remote support. Nice to have 3 Years
Problem-Solving & Critical Thinking: Ability to diagnose complex issues logically and systematically. Required 3 Years
Communication Skills (Verbal & Written): Clearly explaining technical concepts to non-technical users, writing clear documentation, and professional Required 3 Years
Customer Service: Patience, empathy, and a helpful attitude when assisting users. Required 3 Years
Time Management & Organization: Prioritizing tasks, managing multiple requests, and maintaining accurate records. Required 3 Years
Teamwork: Collaborating effectively with other IT professionals. Required 3 Years
Adaptability & Learning Agility: Willingness to learn new technologies and adapt to evolving IT environments. Required 3 Years
Description:
Under general supervision, the Field Service Technician provides comprehensive, hands-on, on-site technical assistance to VSU technology users. This role involves independently troubleshooting and resolving complex software, hardware, and network problems, with all problem resolution documented thoroughly within our ITSM tool. The technician is responsible for delivering direct, on-site service, clearly communicating solutions, and ensuring optimal functionality for users across the campus. This position requires a Tier II support level.