Job ID: NC-776423 (96490915)
Hybrid/Local Batch Operations Support Technician with GMI Operator, job scheduling, monitoring tools, Unix/Mainframe/Windows, SQL, shell scripting experience
Location: Durham NC (NCDHHS-NCFAST)
Duration: 12 Months
Skills:
Experience as a GMI Operator and Support specialist capable of monitoring/managing batch steps, analyzing and responding to user queries. Required 5 Years
Experience with batch operations, job scheduling and monitoring tools. Required 5 Years
Demonstrated ability to effectively communicate issues and status updates with business users, second level support, and development teams. Required 5 Years
Experience working with internal teams to identify opportunities to improve the product and customer experience. Required 5 Years
Demonstrated experience documenting processes and procedures as required. Required 5 Years
Experience and knowledge on Operating Systems such as Unix, Mainframe and Windows. Required 5 Years
Experience with relational database skills, Basic SQL programming Required 5 Years
Experience running shell scripts on a UNIX or similar environment; and reviewing log files. Required 5 Years
Experience with priority issues, calls with external/internal clients for troubleshooting issues and problem solving. Required 5 Years
Ability to communicate effectively in both oral and written formats. Required
Job Description:
TheNC Department of Health and Human Services requires the services of a Batch Operations Technician to support the day-to-day batch operation tasks and deliverables related to enterprise batch processing within the NC FAST system’s batch architecture. This position requires working outside of standard business hours to support overnight batch operations.
Responsibilities include:
Providing production operations support by executing and monitoring batch process
Verifying batch results and supporting nightly production environments across multiple servers.
Performing first level analysis of all data interface processing exceptions, logs
Escalating unresolved issues and problems according to defined on-call support procedures.
Thetechnician will resolve errors and escalate issues, when necessary, by working with functional teams to ensure timely analysis and resolution, in alignment with application service level objectives.
Additionalduties include:
Supporting the batch monitoring team by analyzing production workflows and recommending improvements to job schedule performance
Providing rapid support during outages and assisting in workload automation forecasting
Collaborating with the technology design team to ensure backup and recovery systems meet business continuity SLA requirements
Working with application support teams and business stakeholders to define acceptable service levels and develop incident management procedures
The billing rate for this role will range from $55 to $64 per hour, depending on the candidate’s level of experience, which will be determined during the interview process