Job ID: FL-RFQ-209 (94290313)
Desktop Support Engineer (A+/ITIL) with Mobile Device/Audio Visual Support, Active Directory, SCCM, MECM, hardware/software/peripheral troubleshooting, Virtual Meeting Applications, Inventory Audit, Ticketing experience
Location: Ocoee, FL
Duration: 12 Years
(2) Positions
Knowledge, Skills, and Abilities: The ideal candidate should possess the following:
•Good Verbal & Written Communications•Analytical Problem Solver
•Self-motivated and disciplined•Mobile Device Support experience
•Customer-centric•Audio Visual Support experience
•Detail Oriented & Quality Focused•Active Directory knowledge & experience
•Time Management & Organizational Skills•Service Center Configuration Manager
•Team Player (MECM) knowledge and experience
Experience:
2.5 to 4 years
Education:
Associate Degree or Technical Institute Degree/Certificate in Computer Science, Information
Systems, or related fields, or equivalent work experience, or A+ and ITIL Certification.
Duties and Responsibilities:
•Configure and deploy Information Technology resources, which include but are not limited to desktops, laptops, printers, plotters, and mobile devices
• Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment,
using proven troubleshooting procedures
• Assist in coordinating audiovisual setups and video conferencing support
• Virtual Meeting Applications knowledge preferred
•Responsible for assisting with Inventory Audits, by scanning, following the equipment surplus preparation process, and accountable for accurate and timely tracking
• Responsible for security administration (password resets)
• Install, configure, and update software
• Participate in team projects, meetings, and assignments
• Responsible for client health remediation, checks & balances, and reporting
• Responsible for reading and following the Department’s Procedures and Policies
• Responsible for understanding and enforcing the Department’s Policies and Procedures
• Responsible for documenting solutions to Technology issues
• Responsible for traveling to remote sites to resolve IT-related issues and/or to deploy resources
• Responsible for tracking incidents in the (2) Service Desk Ticketing Systems
• Responsible for creating and tracking Property Management Reports (through the PMR
process in the PMR System, PMRS) for IT equipment transfers/relocation/reassignment
• *Telework may be considered (see description of Telework requirements in this posting)
• Perform other projects and duties, as assigned
• Flexibility to work hours between 7:00 AM to & 6:00 PM, Monday through Friday
• After-hours on-call rotation with assistance in the evenings and weekends
• Ability to work other hours, as assigned for business continuity
** A smartphone is required for this position and must be provided by the employer/vendor.
Position Summary:
Configure, install, monitor, and maintain IT users’ PC software and hardware. Provide Information Technology Support to end-users on-site and at remote sites, as needed. Assist with endpoint remediation to ensure PC client health. Install and configure network and local printers. Provide support and troubleshooting on mobile devices. Responsible for utilizing the Service or IT Concierge Desk to document solutions to IT problems. Provide end-user training, as needed. Assist in audiovisual meeting setups and videoconferencing support, for in-person, virtual, and hybrid meetings. Responsible for maintaining Windows workstations and overall information systems support for Turnpike Enterprise users.
F-Resume-Self-Certification-Form-1.pdf