Job ID: MI-591857 (96690612)
Business/Data analyst with data/Voice environment, MS Project and Remedy experience
Location: Lansing, MI (DTMB)
Duration: 12 months
Interview Type: In Person Only
SkillRequired / DesiredAmountof Experience
Bachelor’s DegreeRequired
Customer service experience in an enterprise IT environmentRequired8Years
Experience in an enterprise data environmentRequired8Years
Experience in an enterprise voice environmentRequired3Years
Experience working with multiple teamsRequired3Years
Experience with MS Project, Remedy and ClarityRequired5Years
• Provide information gathering sessions to capture business requirements and business processes related to information technology solutions
• Work with diverse group, consensus building and team building. Report status reports to Technical Managers, colleagues, Agency Services and Agencies proper when required
• Work with multiple teams in all lines of service
• Utilize tools such as Remedy, Microsoft Project, Clarity and SharePoint
• Work closely with Technical Managers, SMEs, and Technicians
• Coordinate and track multiple projects (40-50 ISRs) for several agencies
• Attend daily and weekly meetings