Job ID: IN-793476 (92990213)
Hybrid/Local HelpDesk Analyst with healthcare support, immunization system, deduplication tools, data matching, ServiceNow and HIPAA experience
Location: Indianapolis, IN (Indiana Department of Health – Finance)
Duration: 8 Months
Skills:
Experience in a helpdesk or healthcare support role Required 4.5 Years
Experience with deduplication tools, data matching, or record linkage techniques Required 4.5 Years
Excellent communication and customer service abilities Required
Knowledgeable with ticketing systems (e.g., ServiceNow) and Microsoft Office Suite Required
Strong analytical and problem-solving skills Required
Familiarity with immunization information systems Highly desired
Experience working with state or local public health departments Nice to have
Understanding of HIPAA and data privacy regulations Nice to have
Description:
The Helpdesk Data Entry Analyst at IDOH plays a critical role in supporting public health initiatives by ensuring accurate and timely data entry while providing exceptional customer service.
This position serves as a key link between technology and end-users, assisting healthcare providers, public health staff, and other stakeholders in resolving system-related issues.
Ideal candidates will have a strong background in data entry, customer service, and attention to detail to maintain clean, reliable health data. The role requires excellent communication skills, problem-solving abilities, and a commitment to supporting public health systems and workflows.
Key Responsibilities:
· Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
· Investigate and resolve duplicate patient records and incorrect merges in the immunization registry.
· Utilize data tools and matching algorithms to identify and correct data integrity issues.
· Document all support interactions in the ticketing system and maintain accurate logs.
· Provide guidance to users on best practices for data entry and record management.
· Assist in testing system updates and enhancements.