Job ID: TX-70125069(99390501)
Remote/Local TX Govt Technical Writer with Jira, Training, TSDS/TEA experience
Location: Austin, TX (TEA)
Duration: 3 Months
Position: 1
Skills:
8 Required Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation.
8 Required Software Documentation: Familiarity with documenting software issues, release notes, and technical guides
8 Required Jira: Experience with Jira or similar application life-cycle management tools
8 Required Collaboration: Strong ability to work closely with cross-functional teams
8 Required Communication: Excellent communication skills to effectively work with cross-functional teams
8 Required Customer Service: Experience in customer service, with strong communication skills.
8 Required Attention to Detail: High level of accuracy and attention to detail in all documentation tasks.
8 Required Training and Support: Experience in training other team members.
8 Preferred Texas Student Data System (TSDS): Experience working with the TSDS and its data collections.
Job Description:
Technical Documentation (External):
– Create comprehensive and clear Texas Student Data System (TSDS) technical documentation for end users.
– Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements
– Collaborate closely with the Product Owner team to gather necessary information.
– Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates.
Customer Outreach:
– Assist the Product Owner team with outreach to customers during peak TSDS Data Submission periods.
– Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency (LEA) customers.
– Present outreach findings to the Product Owner team, management, and division leadership.
– Maintain regular communication with customers to understand their needs and concerns.
Best Practice Documentation (Internal):
– Research industry best practices for documenting internal processes and procedures for the Jira application. Analyze current methods to pinpoint areas for improvement.
– Propose, document, and implement these methods to improve the Product Owner team efficiency and usability for future projects and initiatives.
– Train and support team members on the new practices, creating internal documentation to ensure proficiency.