Job ID: GA-744815 (94090815)
Onsite/Local (South GA/SC ONLY) Desktop Support Engineer (A+/Network+ copy must) with LAN/WAN, imaging, VPN, Bitlocker, Cisco VoIP, Jabber, and Active Directory experience
Location: Savannah, GA (GDOL-IT)
Duration: 10 Months
*ONLY Local Candidates in the South Georgia area – Savannah. Ga area*. Hinesville, Ga area, Brunswick, Ga area, Statesboro, Ga area. Hilton Head, SC area, Beaufort, SC area
*MUST WORK ON-SITE IN ASSIGNED COVERAGE AREA*
Skills:
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Required
Experience with troubleshooting network connectivity issues in both LAN and WAN environments Required 2 Years
Experience imaging and deploying laptops Required 2 Years
Experience providing desktop/laptop computer hardware support Required 2 Years
Experience supporting Microsoft Outlook email client Required 2 Years
Experience supporting Microsoft Office 2013 or higher Required 2 Years
Experience supporting remote workers and troubleshooting VPN and remote technology issues Required 2 Years
Experience with Bitlocker encryption, antivirus, and malware/spyware removal software Highly desired 2 Years
A+ Certification or Network+ Certification MUST UPLOAD CERTIFICATION Required
Experience with local and network printer troubleshooting and repair Required 2 Years
Technical support experience in a Windows 10 PC environment Highly desired 2 Years
Experience supporting Cisco VoIP phones and Jabber client Highly desired 2 Years
Setup and install computers for New Hire On-Boarding’s and Off-Boarding’s Required 2 Years
Experience in an Active Directory Domain environment. Required 2 Years
Description:
A+ Certification or Network+ Certification-Required (MUST UPLOAD CERTIFICATION)
• Provide onsite desktop support for customers located within assigned locations.
• Troubleshoot end user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person.
• Ensure that end user applications and equipment continue to work as expected and are in compliance with all applicable policies, procedures, and rules.
• Install & support network devices providing business critical service
• Perform end user data back-up and recovery ensuring attention to detail
• Process surplus equipment according to established procedures, proper sanitization of electronic equipment up to and including disk wiping to DoD standards.
• Open/document/track problem tickets escalating to appropriate workgroups when required.
• Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software.
• Provide special project support including setup and breakdown and relocation of computer equipment and peripherals.