Job ID: VA-741389 (94090702)
Onsite/Local Desktop Support Technician with software/hardware/network troubleshooting, training manuals, ISP experience
Location: Richmond, VA (TAX)
Duration: 11 Months
Position: 1(2)
100% ON SITE from Day One
Parking not provided for contractors
Skills:
•Strong working knowledge of computer systems, hardware, and software, including drivers and bios Required 6 Years
Excellent problem-solving, analytical, and team-working skills Required 4 Years
Excellent communication and interpersonal skills. Required 4 Years
demonstrated ability to obtain feedback from customers to improve training methods. Required 4 Years
Writing and editing training manuals. Required 4 Years
Running reports and analyzing common complaints and problems. Required 4 Years
An openness to learning new technologies. Required 2 Years
An openness to learning new technologies. Required 4 Years
Description:
Per Mgr: Interviews will be a combination of PHONE (first) then IN PERSON if there is interest. Pls make sure your candidate is aware.
ABOUT THE ROLE:
Virginia Tax seeks qualified resources to be responsible for: Responding to queries on the phone, via email, in person, or through remote access.
Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
Training computer users.
Training other staff on troubleshooting and diagnosing problems.
Writing and editing documentation about troubleshooting and diagnosing problems.
Gaining feedback from customers to improve training methods.
Writing and editing training manuals.
Running reports and analyzing common complaints and problems.
Troubleshooting VPN, Networking, and ISP problems.