Desktop Support Engineer with Windows Imaging, incident management (ServiceNow), troubleshooting and government experience

Job ID: MNCity-Desktop (96591022)3P

Desktop Support Engineer with Windows Imaging, incident management (ServiceNow), troubleshooting and government experience

Location: Minneapolis MN (City)
Duration: 4-6 months (Up to 30 hours per week)
Interview: Skype (on 10/28/20 ONLY)
Positions: 2 (2/2)
Resume: 4 pages
References: 3

Criteria:
Demonstrated expertise in Imaging Microsoft OS Windows 7 & Windows 10 environments
Ability to follow structured policy and procedures in an IT environment
Ability to provide a focused and positive customer service experience.
Demonstrated expertise in problem solving in a complex environment
Demonstrated expertise in managing incidents and requests from a ticketing system and maintain related incident resolution history and documentation
Demonstrated experience working in a team environment, showing strong internal and external customer focus, and establishing and maintaining effective relationships
Assist in maintaining hardware and systems inventories, ensuring they are kept up¬to-date and as accurate as possible
Ability to lift and palletize heavy equipment (PCs, monitors, printers)
Previous knowledge and/or experience working for government IT

Assignments are:
• Assisting with the Windows 10 deployment, including but not limited to, ensuring computers within City locations are turned on, monitoring and remediating issues with the deployments.
• Execute IT Refresh activities, including but not limited to, reimaging with base image, installing all software required to utilize the computer, installing/troubleshooting driver issues, windows updates, delivering of the computer, setting up the computer, etc.
• Completing Incidents/Tasks in ServiceNow, including but not limited to, software installs, deliveries, reassignment of assets, refresh equipment past its lifecycle, general troubleshooting of IT issues, etc.
• Assist with move and technology setup in new and repurposed City spaces and facilities. Support customers in-person and virtual with technology setup, questions and configurations. May include occasional weekend work.

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