Job ID: VA-655046 (95090630)
Windows/Sharepoint Admin with MS Suite, Active Directory, GPOs, remote support tools, basic networking, help request tracking and reporting tools experience.
Location:Richmond, VA (VDOT)
Duration: 12 months
Interview: Inperson only
*local candidates strongly preferred
Skill Required :
Extensive skills and experience in desktop products including but not limited to Windows 10, SharePoint, Gmail, and MS Office 2016 Required 3 Years
Extensive knowledge and experience in Active Directory, GPOs, remote support tools, basic networking Required 3 Years
Experience in working with help request tracking and reporting tools Required 3 Years
VDOT is seeking a local candidate for an on-site technical support position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment.
DUTIES AND RESPONSIBILITIES:
-Manage and monitor customer IT issues using helpdesk tools – KSE, Ivanti and SharePoint. Support over the phone, in person, and using remote control
-Acts as a liaison between VDOT and VITA/SAIC to ensure the delivery of high performance IT support services
-Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, mobile devices and printers
-Provides management with recommendations for systems and process improvements
-Troubleshoots software and hardware problems and enhances the level of direct services to field staff
-Installs, maintains, and assist in testing and upgrading of new and existing hardware and software
-Provide advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems
-Create job aids for internal VDOT staff to enhance the use of infrastructure such as SharePoint, Gmail, and Office products
REQUIRED EXPERIENCE & SKILLS
-Strong customer service skills with a Customer First attitude
-Extensive skills and experience in desktop products including but not limited to Windows 10, SharePoint, Gmail, and MS Office 2016
-Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and wireless devices
-Excellent research and investigative skills
-Extensive knowledge and experience in Active Directory, GPOs, remote support tools, basic networking
-Experience in working with help request tracking and reporting tools
-Knowledge of IT concepts and trends and new technologies
-Ability to troubleshoot hardware and software issues, and communicate solutions to customers both in the Central Office and in the field
-Ability to communicate effectively orally and in writing with individuals and groups
-A basic understanding and knowledge of software packaging and deployment (preferably using Ivanti End Point Manager, previously LANDESK Management Suite)
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