Job ID: TX-PLANO201901 (97690222)
VoIP Engineer with Telecommunications, LAN/WAN and Skype Business experience
Location: Plano TX (City of Plano (CoP))
Duration: 3 months
Minimum Requirements:
Years Skills/Experience
4Increased responsibility as a Telecommunications Analyst or related technical field
4Voice over Internet Protocol (VoIP)
4Local and Wide Area Networking
3Skype for Business
Preferences:
Years Skills/Experience
The contractor, under general supervision, works with business partners within multiple business processes to align technology solutions with business strategies. Supports moderately to highly complex Technology Services processes. Serves as team member, sometimes as a technical escalation. Below are some examples or essential job functions:
•Identifies the need for technical assistance to help in problem resolution; may work with technical assistance to resolve problems; resolves and escalates issues as appropriate; informs clients of problems, issues, and resolutions; ensures IT solutions meet client needs
•May design, implementation, and optimize voice, contact center, messaging, and collaboration infrastructure and solutions
•Evaluates, installs, configures new voice technology, and integrates planning activities
•Fields incoming issues and problems tickets from end-users to resolve hardware and software issues
•Records, tracks, and documents the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
•Maintains and enhances performance of all new and existing telecommunications systems within the organization
•Tests fixes and perform post-resolution follow-ups to ensure problems have been adequately been resolved
•Performs preventive maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, and etc.
Interviews will be conducted by phone, in person and Skype if applicable.
PLANO201901_City of Plano_docs.docx