Request ID: MI-617388 (94791220)
Telecom BA with networking, Security, call center, Voice, Video, Clarity/BMC and PowerBI experience
Location: Lansing, MI 48933 (DTMB)
Duration: 12 Months
Remote Work Availability: 0%
Skills :
Bachelors DegreeRequired
Organization and Prioritization skillsRequired3Years
Experience working in a large enterprise environmentRequired3Years
Experience with Clarity, PowerBI and/or BMC RemedyNice to have3Years
Experience with multiple network platformsDesired3Years
Experience with telecommunications/voice platformsDesired3Years.
Receive, process, present data and information regarding our weekly Service Requests (Infrastructure Service Requests).
Years of Experience:
4-7 years of experience in the field or in a related area.
Job Description:
Responsible for gathering business and technical requirements during the client kick off meetings. Consult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all Telecommunication services; such as, WAN, WLAN, MLAN, Security, Contact/Call Centers, Telephony, and Video. Manage multiple projects based on Agency assignments. Duties include:
?Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business processes and determine best process and IT solution integration.
?Ability to obtain and report business and technical requirements
?Facilitate review sessions to discuss projects
?Excellent customer and communication service skills
?Work with multiple network platforms; such as, WAN, MLAN,WLAN, Security, Voice, and Video
?Disseminate information effectively to all teams, customers and technical managers
?Understand a large and complex network environment