Request ID:BL-9858-1 (998905226)
ServiceNow Architect with ITSM, ITIL, Server API Development, Powershell and CDC/HIPAA/CJIS experience
Location:Columbia, SC
Duration:12 Months Hrs/Wk:40.00
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
-Strong knowledge and experiencing managing/developing a large scale ServiceNow environment
-ITSM and ITIL concepts and Framework
-Server API Development
-Powershell
-Must be able to work both independently and in a team environment
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
-Ability to communicate and gather technical requirements from customers.
-Ability to maintain positive working relationships with staff, users, management, vendors and other officials
REQUIRED EDUCATION:
A bachelor’s degree in communications, business administration, computer science, management information science, or a related field, and two years of hands-on experience with implementing Information Technology Infrastructure Library (ITIL), or an associate degree in communications, business administration, computer science, management information science or a related field and four years of hands-on experience with implementing ITIL.
REQUIRED CERTIFICATIONS:
CJIS Certification will be a requirement of employment
Experience
CommunicationSelf starterYes1ExpertCurrently Using4 – 6 Years
EducationBA Degree- Technical, Business, or Healthcare fieldNo2
MiscellaneousTeamworkYes1ExpertCurrently Using4 – 6 Years
MiscellaneousAbility to deal effectively with the needs of technical peers, technical and user management, users, vendors, and staff members, and to communicate clearly and effectively in spoken and written formNo2AdvancedWithin 6 Months2 – 4 Years
Packaged ApplicationsServiceNowYes1ExpertCurrently Using4 – 6 Years
Packaged ApplicationsServiceNow or similar cloud-based ITSM platformYes1ExpertCurrently Using4 – 6 Years
Program ManagementITSM applicationsYes1ExpertCurrently Using4 – 6 Years
Programming LanguagesAPI Management approachYes1ExpertCurrently Using4 – 6 Years
Software FramworkITILYes1ExpertCurrently Using4 – 6 Years
SpecialtiesExperience with security and data classification related to CDC, HIPAA, and CJISNo2AdvancedWithin 6 Months2 – 4 Years
Remote Work Availability:50%
SCOPE OF THE PROJECT:
Under limited supervision the employee will design, develop, test, configure, implement and provide top-level support for the ServiceNow platform used by ITSM stakeholders in the Department of Admin. The employee will research third party/cloud solutions to ensure successful integration of the technology and providing knowledge transfer to team members. They will be deep application and technology skillset subject matter experts. The Sr. Software Engineer plays a critical role in mentoring Software Engineers and Associate Software Engineers to ensure we are growing future talent.
DAILY DUTIES / RESPONSIBILITIES:
-Maintains the three environments (Dev, Test, Production) of ServiceNow for Admin, including configurations, changes, system updates promotions, cloning, and security.
– Create, maintain and enhance forms, workflows, cloud integration and 3rd party integrations to the ServiceNow platform. Including automation and/or additional self-service features and functions.
– Incorporate ServiceNow capabilities to create a unified framework for multi-cloud resource provisioning and governance. utilize ServiceNow toolset to enhance workflow for process automation.
-Support the overall incident, problem and change management processes for Admin.
– Onboard additional agencies and expansion of IT Self-Service Portal functionality