Job ID: NC-677607 (910090627)
Remote ServiceNow Admin (CSA&ITIL must) with ITSM/HRSD/CSM process design, SSO/SAML/SSL, Web Services, LDAP, Angular JS, bootstrap experience
Location: Raleigh NC (NCDOT)
Duration: 12 months
Positions: 1 (1/2)
***The candidate will work remotely for the duration of the engagement. However, he or she will need to come onsite for a day or two as requested. The manager will provide as much notice as possible when asking the candidate to come onsite.
***The candidate will need to come onsite the first day to collect equipment.
SkillRequired / DesiredAmountof Experience
3+ years of experience of ServiceNow developmentRequired3Years
3+ years of experience in ITSM, HRSD, CSM process designRequired3Years
ServiceNow System Admin CertificationRequired3Years
Overarching understanding of ServiceNow Enterprise product suiteRequired3Years
Fundamental understanding of the key technologies relevant to the ServiceNow integration solutionsRequired3Years
ServiceNow API’s, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPSRequired3Years
Ability to apply business concepts into a technical solutionRequired3Years
Web portal development skills, such as HTML, CSS, Angular JS, bootstrapRequired3Years
Experience implementing HRSD, CSM and ITSM.Required3Years
Ability to create reports using the standard reporting engine, plus metrics and SLAsRequired3Years
Follow ServiceNow best practices (including scripting, security, implementation)Required3Years
Display aptitude in learning new modules based on training materialsRequired3Years
Experience with collaboration across functional borders enterprise-wise (i.e. within and outside of IT)Required3Years
Clear written and verbal communication skillsRequired3Years
ITIL foundation certificationRequired3Years
ServiceNow Certified Application DeveloperHighly desired3Years
3+ years ServiceNow administration in an enterprise environmentHighly desired3Years
5+ years of experience of ServiceNow developmentHighly desired5Years
5+ years of experience in IT Service Management process designHighly desired5Years
2-4 year technical-oriented degree, or equivalent work experience with technical product and application supportHighly desired2Years
Or equivalent work experience with healthcare business processesHighly desired3Years
ITIL Intermediate certificationHighly desired3Years
Excellent interpersonal, communication, collaboration and documentation skillsHighly desired3Years
Asset management experienceHighly desired3Years
Passion for providing excellent service to all internal customers Passion for providing excellent service to all internal customersHighly desired3Years
Employer is seeking a senior developer to support in the development of highly complex, mission critical scoped applications and Platform capabilities in support of the NC Department of Transportation. Candidates will be part of a team of administrators, developers, business analysts and testers supporting the current environment and building out custom applications within ServiceNow, creating workflows and integrated multiple disparate systems. Successful candidates will be able to think critically in solving urgent mission issues, supporting end to end development of both Portal and back-end platform including workflow and custom widgets. The ideal candidate will have proven implementation experience, a background in the IT Infrastructure Library (ITIL) business process. Past work experience with industry leading providers of help desk, IT service management, asset management, network and systems management or similar technologies a definite plus.
Responsibilities:
•Technical designer for ServiceNow code and architecture, responsible for overall ServiceNow code quality
•Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications
•Develop custom integration components (SSO, CMDB, SAS connectors etc.) and integrate legacy systems with ServiceNow using mid-server, web services, chatops, email and other relevant technologies
•Develop existing and custom applications within ServiceNow including integrations with other applications
•Hands-on experience in Service Catalog/Service Portal modules
•Create and use update sets to move customizations between ServiceNow instances
•Design for and maintain a highly available and recoverable environment
•Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis
•Document, maintain and update policies, procedures and controls for the operation of the ServiceNow platform and its SDLC
•Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated
•Work with process managers to fully understand business functionality, pain points, and areas of improvements
•Commit to the continuous improvement and learning of development and ServiceNow best practices, tools and technology
•Proactively keep ServiceNow skills current
•Manage and lead the development work of vendors and consulting staff
•Mentor and share technical knowledge with Business Service Management team