Job ID: CTDS Project Manager, Phase 2 (99291226)
Remote Project Manager with Salesforce, Sitecore, and -centered design experience
Location: Hartford, Connecticut (CT DAS)
Duration: 12 months
Skills:
Skills Others Project management Proficient (4-6 Years) No
The State of Connecticut is embarking upon a digital transformation to uplift the lives and well-being of our residents, businesses, and employees. Our goal is to improve access to our programs and services, making interaction with government easier. When you join the Connecticut Digital Service, you’ll be part of a team creating simple experiences personalized for everyone. If you enjoy solving complex problems with a curious, supportive, high-performing team, then the State of Connecticut is the place for you.
Is This You?
Product Execution. You thrive while planning, discovery, development, testing, and analyzing during the product lifecycle.
Data Obsessed. You are driven to experiment with creating data-driven findings and success measures.
Embrace Change. You think outside of the box, want to understand the perspectives of others, and will interpret and validate with data.
About the Role
The Agile Project Manager will support of a cross-functional project team focused on driving the end-to-end digital product lifecycle for features and products improving the overall online experience for the state. The Agile Project Manager will develop new process and methodologies for the product development leadership, consistent with the goals and objectives of the new Connecticut Digital Service. The work supports the Digital Product Manager in managing project scope and schedule, project status report, change management, governance, role identification, and business communication with the stakeholders.
Experiences Required for This Role
Project Planning & Management – At least 3 years of experience and use cases with the following:
Defining project scope and schedule
Focusing on regular and timely delivery of value and ensuring sprints are completed on-time
Organizing and leading project status and working meetings
Preparing and distributing progress reports
Communicating plan deviations
Performing delivery planning for assigned projects
Defining and managing a well-defined project management process
Championing ongoing process improvement initiatives
Risk/Issue Management & Mitigation – At least 3 years of experience and use cases with the following:
Identifying and mitigating plans
Resolving issues to keep the project moving
Proactively avoiding risks
Ensuring the team meets required policies
Making recommendations for continuous improvement
Product Owner Support – At least 3 years of experience and use cases with the following:
Supporting the Product Owner in managing expectations for project deliverables
Managing stakeholder communications
Helping to implement an effective system of project governance
Team Management & Team Building – At least 3 years of experience and use cases with the following:
Assisting in team development while holding teams accountable for their commitments
Removing roadblocks
Assigning tasks to individuals and balancing the workload across teams
Leveraging organizational resources to improve team and individual capacity for project work
Ensuring team members are fully engaged in the project, making a meaningful contribution and encouraging a sustainable pace
Motivating team members
Digital Platforms, Tools and Discipline – At least 2 years of experience and use cases with the following:
Working with enterprise scale digital platforms specializing in at least 3: omni-channel service delivery, web content management, customer relationship management, identity and data integration
Establishing continuous improvement/delivery pipeline to continually improve products post-launch based on customer research and feedback
Leading documentation and communication throughout the product lifecycle for both technical processes and cross-functional teams affected by new change
Using of productivity, communication, and analysis tools to manage iterative delivery, such as JIRA/Confluence, Google Analytics, Git Repository, Microsoft Teams, Microsoft Office (Word, PowerPoint, Excel)
Knowledge, Skills, and Ability
Project Management
Experience with Jira and Confluence
Developing and supporting modern, agile product and project management processes
Establishing the project environment necessary to operate as a high performing cross-functional team in partnership with stakeholders
Building and clearly communicating the vision, strategy, roadmap, and resources required for delivery
Scoping, prioritization, and translation of technical and design tasks into delivery plans
Government-specific task management
Data-driven decision-making
Performance in Complex Situations
Communication and collaboration with state-wide partners
Clearing challenges for team members
Comfort in blazing a path through an ambiguous work environment
Judgement fitting to the ever-changing environment
Ability to juggle multiple project workstreams
Service Design Team Building
Supporting teammates’ skills and behaviors development and delivery
A balance between strong domain expertise and flexibility
Prioritization, organization, and triage in an independent environment
Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment
Ability to maintain strict confidentiality
Judgement in dealing effectively and diplomatically with all levels of government staff
Preferred Skills & Qualifications
Other Desirable Skills
2 years of user-centered design
2 years of user research and analytics
2 years of management/supervisory experience
2 years of customer relationship management platforms such as Salesforce
3 years of web content management platforms such as Sitecore
Administrative Considerations
The Agile Project Manager will work as part of an iterative team using agile sprints. Work will be assigned based on items in the product backlog associated with Website Improvements. These tasks may be adjusted, reduced, or expanded as the project progresses through various phases. The contract employee shall be expected to maintain and provide written documentation on any work performed in conjunction with this engagement.
The engagement will be for a term of up to 12 months. All work will be performed in eight (8) hour shifts, Monday to Friday, excluding State holidays. If workflow dictates an on-site presence is not needed, consultant may work remotely. All extended remote work will need approval by Chief Digital Officer or the designated manager. Payment will be on a time and material basis and paid only for hours worked. Travel to various state offices will be required. State Agencies are located in downtown Hartford and the Greater Hartford area. Local Travel Reimbursement is not provided.
Use of State Resources: The contractor will share a dedicated office space and will be provided with all computer hardware and software needed to execute and perform the duties for this program.
Security/Privacy Considerations: Information accessible by the contractor may be sensitive, confidential or subject to the Privacy Act and/or HIPAA considerations. Contractor personnel must be familiar with and comply with the provisions of appropriate regulations and/or instructions. Signing of a confidentiality agreement will be required. Daily sign-in to the facility may be required. The contractor employee must always display an access badge while present in state facilities. A background check will be required.