Job ID: NC-663773 (97991005)
Remote Medicaid (CMS) PM with Seven Standards/Conditions, MS Project/Access, release management and implementation projects experience.
Location: Raleigh NC (DHHS)
Duration: 12 months
Positions: 1 (1/1)
Interview: Either Webcam Interview or In Person
Skill Required / Desired Amount of Experience
Knowledge of Enterprise IT Systems, system integration principles, and associated change management best practices.Required5Years
Ability to provide project management support and manage the day-to-day vendor and contract activities to ensure desired outcomesHighly desired5Years
Has an understanding of CMS’ Seven Standards and Conditions and the Medicaid programHighly desired7Years
Demonstrated ability to manage multiple priorities and projects, function in a fast-paced moving constantly changing, deadline driven environmentRequired5Years
Proficient use of Microsoft Project, Word, Excel, PowerPoint, Access, and Adobe softwareHighly desired7Years
Skills in persuasion, negotiation, relationship management, conflict resolution, and effective oral and written communication at all levelsRequired7Years
Knowledge of test and release management principles and best practicesRequired5Years
Solid work experience managing implementation projects in the healthcare or related arena working with multiple stakeholdersRequired5Years
Experience managing the day to day operations of a Service Desk team using tools to measure customer satisfactionRequired5Years
The Integration Project Manager (IPM) will be responsible for ensuring that the impact of new or upgraded IT systems is effectively managed to support the delivery of desired business and technology outcomes. The ideal candidate would have knowledge or experience managing projects for deploying customer support methodologies. Excellent communications skills required. The candidate must be well organized and exhibit excellent follow-up and follow-through skills. The role will work with the business change and process improvement teams to support and guide them through the required steps. The IPM will engage in the oversight of system integration efforts and monitor associated impacts to ensure desired outcomes are achieved. This resource may interface with Division Leadership and DHHS Subject Matter Experts (SME) as required to complete the work. Interface with business stakeholders will occur daily. This role is focused on managing and monitoring integration of efforts and compliance by vendors. In depth understanding of IT Service Management (ITSM) and ITIL principles is key aspect. ITSM knowledge as it relates to IT Operations including customer support, user provisioning, incident, change, and release management and internal customer training in a multi-vendor matrixed resource environment is paramount. The IPM will articulate the way changes affect the users on a day-to-day basis and ensure that thorough testing of systems and scenarios occurs by all vendors. Primarily responsible for the quality and compliance of ITIL processes which includes ensuring enforcement of customer service and process, as defined by standard operating procedures, to ensure a high level of customer satisfaction. Responsible for ensuring ad-hoc analysis and report development to fulfill high profile requests regarding performance of services ensuring daily metrics are met. Demonstrate effective conflict resolution and negotiation skills. This role will also support the federal certification exercise and associated planning processes.
This position is 100% remote