Job ID: NC-699855 (911091212)
Remote/Local IT Operations Manager/PM (20+) with development/support/testing, Client/Server, Service/Help desk, MS Project/Visio experience
Location: Raleigh, NC (NCDOT)
Duration: 12 months
Interview: Either Webcam Interview or In Person
Positions: 1 (2)
Skills:
BS/BA degree in Computer Science, Information Technology, Computer Engineering; MS degree in Computer Science or equivalent or an MBARequired6Years
IT experience in a distributed client/server or web services environment or equivalent experience in the IT Profession.Required20Years
20 plus years of experience in Application development or application support or application testing or a combination of those experiences.Required20Years
20 plus years of working with software development lifecycle methodologies.Required20Years
Client/Server environment – applicant must have experience in working with Server and Client Operating Systems in various size organizations.Required15Years
Service/Help desk experience for software support with the preference of ServiceNow experience or an equivalent software solution.Required10Years
Ability to create and maintain required documentation. This includes documenting customer requirements, design flows and systems flowsRequired10Years
Working knowledge of office applications (i.e., MS Excel, MS Word, MS Project, MS Visio, and PowerPoint)Required10Years
Written and verbal communications are clear, concise and achieve intended objectivesRequired10Years
Experience with writing test cases, executing those cases and leading technical trainingRequired10Years
Problem Diagnosis skills [i.e., discovery, replication, troubleshooting, resolution, verification, communication and/or escalation as required].Required10Years
Ability to lead at all levels in an Application Development & Application Support team.Required10Years
The Technical Specialist role will be to will lead the development of technical efforts by assisting the IT Manager with delivering new functionality and capabilities in IDMS and executing the Operational Level Agreement for IDMS operations and maintenance. The focus will be to address the Customer’s immediate business and assist with the delivery of technology solutions. This resource will assist the Enterprise Services Manager with:
-Coordinate all Operations and Maintenance activities.
-Coordinate the technical work efforts and ensure customer deliverables are met.
-Coordinate with the business to ensure requirements gathered by our team meets the business needs
-Assist with the delivery of software solutions for our business stakeholders utilizing the Software
Development Lifecycle methodology.
-Create and maintain system documentation that supports the designed application from initiation to
implementation
-Lead the testing and training of IDMS solutions by serving as the lead functional tester.
The Functional specialist position will also serve in a lead role in the application support team’s testing and training for operations and maintenance initiatives. On the various work streams the Functional Specialist will focus on the NCDMV business areas as well as any other initiatives defined by the Enterprise Services Manager. The resource will be expected to provide :
-Lead the requirements gathering discussions with the business and work with/ensure the Technical Analyst captures and write effective requirements from the business stakeholder.
-Work with the technical analyst and provide direction on converting business requirements into technical specifications.
-Work with the business stakeholders and get approval on all work request and business requirements.
-Develop the scope of effort and the work breakdown from the business requirements.
-Coordinate all Operations and Maintenance initiatives and assist the Enterprise Services Manager with the delivery of software solutions.
-Will investigate problems and other requests for the application support team to determine appropriate actions to be taken to solve these problems.
-Assist with the creation of site-specific help guides and training manuals.
-Provide support to the InputAccel system team, in respect to the integration, installation and configuration of InputAccel software solution, all environments.
-Lead and coordinate the testing and training for User Acceptance with business partners.
-Assist the Enterprise Services Manager as needed.
-Perform gap analysis of systems to ensure business processes are captured in business requirements
-Track progression of timelines, budget, and risk to keep initiatives on schedule
-Work cross-functionally with the business and technology teams to improve collaboration and innovative solutions
-Create test materials required to satisfy business requirements including test strategy, test cases, defect reports and test summary
-Assist with the creation of testing and training deliverables for the technical team.
-Communicate and provide reports and statics on work progress
-Create backlogs/issue logs for future work and hold prioritization meetings for business input.