Job ID: MI-107165 (913090728)10A

Remote/Local Cloud Engineer (GCP) with chatbot/voicebot, Diagflow ES, Java/Kotlyn, Python, C#, Golang/Dart, C/C++, Objrctive-C, SSML, data visualization, DevOps, TDD, SQL, Oracle and SQL server experience

Location: Lansing, MI DTMB
Duration: 12 months

This is a repost of #105837; Do NOT resubmit candidates previously submitted to this posting.

Required Skills :
 Bachelor’s Degree or foreign equivalent.
 2-3 years of programming experience with a good understanding of data
structures and API development.
 2-3 years of experience developing chatbot and/or voicebot on Dialogflow ES or
similar platform.
 Proficient in one or more object-oriented programming languages (Java, Kotlyn,
Python, C#, Golang, Dart, C/C++, Objective-C).
 Good understanding of Google Cloud Platform(GCP).
 Knowledge of best practices and experience configuring Intents, Entities, Events,
Context, Response Text/ SSML response and fallbacks.
 Collaborate with the design and business team to create optimum training
phrases.
 Understanding of the Dialogflow environments, version control and deployment
processes.
 Interest in innovative Call Center technologies.
 Clear communication, documentation, and note-taking skills.

Desired Skills :
 Background in Contact Center technology and operations.
Knowledge of analytics and data visualization.
 2-3 years’ experience with Rest API integrations
 Experience with DevOps tools and processes.
 Experience with test driven development methodology and automated testing
tools.
 Proficient in SQL and Stored Procedures such as RDS, Oracle, SQL Server or
similar.

Responsibilities :
 Develop, test, and maintain Google Dialogflow Virtual Agents.
 Gather and document requirements, provide feedback on any technical
limitations and make suggestions to support best practices.
 Work with NICE inContact IVR development team on technical design to define
the events, intents, and parameters.
 Participate in release management process including promoting changes to
production.
 Work with business team on continuous improvements such as updating
verbiage, fallout analysis, and feature recommendations.
 Build Dialogflow fulfillment webhooks.
 Troubleshoot and solve issues in production environment.

MI State of Michigan Hybrid Work Environment Attestation (1).docx

MI_E-RTR-1 (4).doc

Remote/Local Cloud Engineer (GCP) with chatbot/voicebot, Diagflow ES, Java/Kotlyn, Python, C#, Golang/Dart, C/C++, Objrctive-C, SSML, data visualization, DevOps, TDD, SQL, Oracle and SQL server experience

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