Job ID: NC-657941 (97990405)
(REMOTE) IT Project Coordinator/Communications Specialist with content development/documentation/AP Stylebook, PMBOK, Agile/SAFe/Scrum, Tableau, ITIL, IT governance, Managed Care/Medicaid, HIPAA, PHI, PII, Public Relations/PR, and OCM experience
Location: Raleigh NC (NCDHHS)
Duration: 12 months
Positions: 2 (2/2)
Interview: Webcam Interview Only
Skills:
Total experience in IT Project Communications management Required 7 Years
Foundational knowledge and understanding of information technology systems and terminology. Required 7 Years
Experience with interpreting complex and detailed technical information and preparing clear, concise communications for non-technical audiences. Required 7 Years
Exceptional communication skills with attention to detail and accuracy. Required 7 Years
Ability to organize and facilitate meetings in a way that keeps participants focused on objectives and desired outcomes. Required 7 Years
Experience in formal content development including long-form and short-form writing on topics related to government. Highly desired 7 Years
Proficient knowledge of PMBOK Stakeholder and Communications Management areas and best practices. Required 7 Years
Strong interpersonal skills and ability to collaborate with diverse cross-functional teams. Required 7 Years
Experience with Agile development methodology, preferably SAFe and/or Scrum Required 3 Years
Experience developing healthy relationships with stakeholders to support communications strategies and performance. Required 7 Years
Experience supporting internal and external communications and engagement programs. Required 7 Years
Experience evaluating results of communication efforts. Required 7 Years
Experience with web, graphic and visual design, particularly dashboard design, preferably in Tableau. Required 3 Years
Strong proficiency of Microsoft Office Suite and communications management tools, including creative software. Required 7 Years
Expert knowledge of ITIL processes Required 3 Years
Experience setting up and/or deploying IT governance frameworks Highly desired 3 Years
Experience facilitating IT governance meetings Highly desired 3 Years
Experience developing IT governance meeting materials Highly desired 3 Years
Knowledge of Managed Care, the Medicaid Program, and/or Medicaid Enterprise IT Systems Highly desired 3 Years
Experience with HIPAA, PHI, and PII Desired 3 Years
Knowledge of AP Stylebook and proofreading and editing. Desired 3 Years
Knowledge of data visualization best-practices. Desired 3 Years
Public Relations experience a plus. Desired 3 Years
Organizational Change Management experience Highly desired 3 Years
This role is 100% remote and candidates across the US are welcomed to apply.
The IT Project Communications Specialist will be responsible for leading/supporting efforts associated with project and program level communications analysis and development, stakeholder analysis, governance management and facilitation, and achieving strategic program communications goals. The IT Project Communications Specialist will conduct interview assessments with stakeholders, engage project delivery teams and stakeholders to implement and execute communications plans, gather information communications tasks and activities, organize and facilitate formal meetings, design and create written and visual content for distribution to internal and external parties including, but not limited to, internet/intranet, email, print and other communications channels. Interface with business stakeholders may occur daily. The ideal candidate has exceptional facilitation and presentation skills, and is technically savvy with Tableau and Microsoft Office Suite tools. The ideal candidate has experience facilitating IT governance and can develop governance materials, facilitate governance meetings according to ‘Roberts Rules of Order’, and maintain excellent rapport with program leaders that participate in the governance forums. Expert knowledge of ITIL, PMBOK and Agile processes is a must in order to manage different aspects of project governance communications. Experience in Organizational Change Management is also preferred.