CT-Public Safety Liaison Coordinator (95890214)
Public Safety Liaison Coordinator with PM experience.
Location: Hartford, CT
Duration: 5 months
Skills and Qualifications:
Others Communication skills both verbal and written Advanced (7-9 Years) No
Others Project management Proficient (4-6 Years) No
Tools MicrosoftOffice Proficient (4-6 Years) No
Specific Services Required
Provide stellar customer service to individual police department and criminal justice agency stakeholders (“stakeholders”) who have CISS user accounts:
Properly respond to questions, issues, concerns, and ideas of police department and criminal justice agency individual staff members
Properly and regularly follow up with agency CJIS liaisons and customers before, during, and after the onboarding process; ensuring customer needs are not neglected, forgotten, ignored, or delayed
Document relevant processes to ensure standardized onboarding coordination
Monitor Police Department and Criminal Justice Agency Statistics to see how CJIS can better serve stakeholders or to assist stakeholders with increasing their CISS usage and trainings
Effectively work with the onboarding of police departments and criminal justice agencies (“stakeholders”)
Able to meet CJIS’ onboarding quota without excuses or without needing to be micromanaged
When encountering issues and risks, will always ideate possible mitigations for them
Educate agency stakeholders about the onboarding process and CISS application while helping to drive the CISS value for customers
Help to create a criminal justice integrated family environment where prospective agency stakeholders become CISS users and current agency CISS users become evangelists of the CISS application
Accurately represent the voice of the CJIS Onboarding Team and understand/empathize with the voice of current and prospective agency stakeholders
Respond to learners needs before, during, and after training sessions
Properly follow up with CJIS public safety liaisons during the onboarding process of an agency, before or if there is an imminent risk
Respectfully and aggressively pursue and follow up with needed stakeholders to engage them into beginning and continuing the onboarding process
Ensure Public Safety Liaisons are consistently booked for training
Desired Skills / Experience
Not afraid to think creatively “outside-of-the-box” while respecting proper protocols such as paramilitary protocols
Experience working in a Law Enforcement, Criminal Justice, or government setting is a plus, but not required
Experience working as a team player who also boldly rises to the occasion to create appropriate mitigations.