Job ID: BL-11358-1 (98090904)
Onsite/Local Desktop Support Engineer (A+/Network+/Security+) with networking/Cisco/Poly, Licensing, AV/iOS troubleshooting, Airwatch, Apple Business Manager, Active Directory, SCCM, GPO, Webex/Teams experience
Location: COLUMBIA, SC
Duration: 6 Months
Remote Work Availability: 0%
Skills:
Administrative Valid Drivers License Yes 1
Additional Skills:
Please see SOW for all Required Skills – which are needed
Must have a SC Driver’s License.
Job Description:
SCOPE OF THE PROJECT:
IT TECHNICAL SUPPORT FOR PAROLE BOARD HEARINGS INCLUDING ENDPOINT DEVICES FOR CENTRAL AND REMOTE LOCATIONS.
Note: Applicant will be required to possess a SC Driver’s license. After employment they will be required to pass a AAA driving course.
Cybervetting will be completed with the background check.
DAILY DUTIES / RESPONSIBILITIES:
• WORKS UNDER LIMITED SUPERVISION AS THE PAROLE BOARD SUPPORT TECHNICAL LEAD. WILL PERFORM THE FOLLOWING: DAILY ADMINISTRATION, PLANNING, INSTALLATION, CONFIGURATION, MAINTENANCE, DEPLOYMENT, DOCUMENTATION CREATION, TESTING AND TRAINING.
• UPDATES TICKETS IN THE TICKETING SYSTEM ON ALL IT-RELATED ISSUES AND ENSURES AUDIT LOGGING IS KEPT UP TO DATE.
• MONITORS AND LISTENS TO HEARINGS WITHIN THE BOARD ROOM TO PROVIDE IMMEDIATE ASSISTANCE TO HEARING PARTICIPANTS.
• MUST BE COMFORTABLE WITH LISTENING TO SENSITIVE IMFORMATION INCLUDING THE DISCUSSION OF VIOLENT AND EXPLICIT CRIMES, VICTIM EXPERIENCES, ETC.
• ASSISTS VIRTUAL PUBLIC PARTICIPANTS.
• PROFESSIONAL BEHAVIOR AND BUSINESS ATTIRE IS REQUIRED IN THE COURT ROOM FOR THIS POSITION.
• WORKS WITH VENDOR SUPPORT AND IT LEADERSHIP TO ENSURE ALL SYSTEMS ARE OPERATIONAL INCLUDING REPORTING, DOCUMENTING AND RESOLVEING OUTSTANDING ISSUES.
• CONDUCTS WEEKLY TESTING TO ENSURE ALL EQUIPMENT, USERS, AND SYSTEMS ARE OPERATIONAL FOR CENTRAL AND REMOTING LOCATIONS.
• ASSISTS IN PREPARING AND MANAGING DEVICES FOR WINDOWS, IOS, POLY, CISCO, VIDEO CONFERENCING, ETC..
• SUPPORTS, UPDATES, AND MANAGES HARDWARE, SOFTWARE AND SOFTWARE MANAGEMENT SYSTEMS INCLUDING WEBEX, TEAMS, POLY, WINDOWS APPS, IOS APPS, RECORDING SOFTWARE, GOODREADER, WINSCP.
• OTHER DUTIES AS ASSIGNED.
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
• STRONG PERSONAL, ETHICAL, AND MORAL STANDARDS.
• UNDERSTANDING OF DESKTOP SUPPORT CONCEPTS AS IT RELATES TO TROUBLESHOOTING NETWORK ENDPOINTS.
• GOOD INTERPERSONAL SKILLS.
• PROACTIVE AND SELF-MOTIVATED
• SELF-STARTER WITH THE ABILITY TO PRIORITIZE WORKLOAD AND MANAGE TIME.
• EXCEPTIONAL LISTENING SKILLS.
• SOFTWARE ADMINISTRATION INCLUDING LICENSING, TROUBLESHOOTING, MANAGING INSTALLATIONS AND CONFIGURATIONS, REPORTING.
• ABILITIES TO TROUBLESHOOT DESKTOP, AUDIO AND VIDEO EQUIPMENT AND IOS DEVICES.
• EXCELLENT CUSTOMER SERVICE AND COMMUNICATION SKILLS VIA PHONE, EMAIL, AND IN-PERSON, WORKING WITH A WIDE RANGE OF SITUATIONS AND PERSONALITIES
• MUST BE ABLE TO EFFICIENTLY PERFORM REMOTE AND ONSITE TECHNICAL WORK. COULD BE SUPPORTING PEOPLE AND EQUIPMENT AT DIFFERENT SITES.
• MANAGING IOS DEVICES THROUGH AIRWATCH, APPLE BUSINESS MANAGER.
• ACTIVE DIRECTORY, SCCM, DESKTOP AND MS TEAMS SUPPORT EXPERIENCE. PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
• GPO (WINDOWS GROUP POLICY OBJECT) ADMINISTRATION SKILLS.
• WINDOWS SECURITY – GROUP POLICY SKILLS.
• WEBEX AND MS TEAMS ADMINISTRATION INCLUDING LICENSING, TROUBLESHOOTING, MANAGING DEVICES, REPORTING.
• CISCO, POLY, AND VIDEO CONFERENCING SUPPORT EXPERIENCE.
REQUIRED EDUCATION:
BACHELOR’S DEGREE
OR MASTER’S DEGREE IN COMPUTER SCIENCE, OR INFORMATION SYSTEMS/TECHNOLOGY MANAGEMENT OR EQUIVALENT WORK EXPERIENCE
PREFERRED CERTIFICATIONS:
A+
Network+
Security+
DELL DESKTOP CERTIFICATION
WEBEX CERTIFICATION
SC RTR – 8.26.2023 (1) (1).docx
Professional Reference Check Form.docx