Job ID: VA-757508 (94090215)
Onsite/Local Desktop Support Analyst with hardware/software/drivers/bios, VPN/Networking/ISP Troubleshooting and training experience
Location: Richmond, VA (TAX)
Duration: 15 Months
100% ON SITE from Day One
Parking not provided for contractors
Duration: Expected to go 1 yr beyond May 31, 2025
Skills:
Strong working knowledge of computer systems, hardware, and software, including drivers and bios Required 6 Years
Excellent problem-solving, analytical, and team-working skills Required 4 Years
Excellent communication and interpersonal skills. Required 4 Years
demonstrated ability to obtain feedback from customers to improve training methods. Required 4 Years
Writing and editing training manuals. Required 4 Years
Running reports and analyzing common complaints and problems. Required 4 Years
An openness to learning new technologies. Required 2 Years
An openness to learning new technologies. Required 4 Years
Job Description:
Per Mgr: Interviews will be a combination of PHONE or Virtual (initially) then a FOLLOW UP IN PERSON Interview will be conducted if there is interest. Since this role is 100% on site – NO OFFER will be extended until the in-person interview is completed. Pls make sure your candidate aware of this.
ABOUT THE ROLE
Virginia Tax seeks qualified resource to be responsible for:
Responding to queries on the phone, via email, in person, or through remote access.
Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
Training computer users.
Training other staff on troubleshooting and diagnosing problems.
Writing and editing documentation about troubleshooting and diagnosing problems.
Gaining feedback from customers to improve training methods.
Writing and editing training manuals.
Running reports and analyzing common complaints and problems.
Troubleshooting VPN, Networking, and ISP problems.