Job ID: SC-9690 (95090210)
Onsite/Local Desktop/Network Technician with MS Entra/Azure ID, wired/wireless troubleshooting, DNS, Deskpro ticketing, Ruckus/Brocade, MS 365 and Active Directory experience
Location: Columbia, SC (DJJ)
Duration: 6 Months
Work Location: Role is fully onsite
Candidate location: Candidate must be a CURRENT SC resident. No relocation allowed.
REQUIRED SKILLS:
• 5+ Years of experience with Microsoft Entra ID
• 5+ Years of experience with Microsoft administration
• 5+ Years of experience with Windows Server environments
• 10+ Years of experience in troubleshooting skills in networking (wired AND wireless)
• 5+ Years of experience in customer service
PREFERRED SKILLS:
• Experience with wiring closets
• Experience with Ruckus switches
• Experience with Deskpro Ticketing System
• Experience with Active Directory, DNS, and Group Policy
ADDITIONAL SKILLS:
• Ability to work independently and collaboratively in a team setting
• Excellent communication and documentation skills
REQUIRED EDUCATION:
Bachelor’s Degree. May sub for equivalent experience.
INTERVIEW PROCESS (who will conduct i/v, phone or in-person, how many rounds of i/v’s)?
MICROSOFT TEAMS PANEL INTERVIEW SCHEDULE INTERVIEW: How soon can you schedule an interview (date / times)?
Within 2 weeks of closing
SCOPE OF THE PROJECT:
The Network Support Specialist will be responsible for supporting and maintaining the DJJ network infrastructure and Office 365 tenant, ensuring reliable connectivity and access across all critical sites. This role includes both routine and limited on-call responsibilities for our critical sites, with a focus on wired and wireless networking, account management, and infrastructure projects.
DAILY DUTIES / RESPONSIBILITIES:
Key Duties
• Help Desk & Ticket Management
o Respond to and resolve help desk tickets related to:
▪ Respond to Wired and wireless network issues
▪ Network account onboarding and offboarding via custom scripts
▪ Infrastructure-related incidents
• On-Call Support Rotation
o Level 1 Support: On-call every 3 weeks for critical site support (Network outages)
o Level 2 Support: On-call every 3 weeks (alternating with Level 1) for escalated issues at critical sites
• Infrastructure Projects
o Assist in network rollouts, upgrades, and cleanup efforts
o Participate in planning and execution of infrastructure improvements
o Support documentation and inventory of network assets
• Administrative & Technical Expertise
o Provide support for Microsoft administrative tasks, including:
▪ Entra ID (Azure AD) management
▪ Group policy and user provisioning
▪ Microsoft 365 administration
• Assist with server administration tasks, including:
▪ Basic Windows Server maintenance
▪ Monitoring and performance tuning
▪ Patch management and updates
SCMSP_Candidate_Cover_Sheet_Updated.docx