Job ID: NC-737641 (93590613)
Onsite/Local (Charlotte ONLY) Desktop/AV Support Engineer, Windows, MS Office, VIA, with Active Directory and VPN experience
Location: Charlotte, NC (Mecklenburg County – Information Technology Services – Technical Services)
Duration: 3 Months
Position: 1(2)
***These are on-site positions in Charlotte, NC.
Skills:
Must be able to lift at least 25 pounds regularly. Required
Large scale deployments of 500+ machines preferred. Highly desired 2 Years
Must be able to stand and move around in a classroom style setting daily. Required
Knowledge of Active Directory, VPN client, Microsoft Office suite, and Windows 10. Required 2 Years
Description:
Expected Skills: Able to work without assistance; can provide limited leadership to others; able to manage medium complexity work efforts; may have industry experience.
Description (including, but not limited to):
Assisting with increased Field Services workload due to organization wide return to office effective July 1, 2024; primary focus will be resolving incidents and assisting with AV initiative to bring support more in-house.
Current AV equipment in use includes Crestron room controllers and scheduling panels, various brands of displays, and VIA wireless presentation devices.
Day to day work will consist of:
Gathering information and creating initial inventory of AV equipment county wide
Working through automated task for AV proactive checklist on regular cadence
Assisting with small scale upgrades/installs of AV equipment
Completing standard Field Services (desktop) support requests and break/fix incidents