Job ID: GA-747780 (93590930)

Onsite/Local (ATLANTA ONLY) Desktop Support Engineer with 365, VPN, McAfee, LogMeIn, encryption, printers/peripheral/scanners/MDF/monitors/keyboard/desktops/laptops/Surface Pros troubleshooting, Active Directory experience

Location: Atlanta GA(DBHDD OITAPPDev)
Duration: 8 Months
Position: 2

Skills:
Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc. Required 3 Years
• Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc. Required 3 Years
• Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros. Required 3 Years
Active Directory Required 3 Years

Job Description:
Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
Handle business-critical IT tasks and system improvements
Enable faster and smarter business processes and employee productivity
Research and evaluate emerging technologies, hardware, and software
Serve as the subject-matter expert supporting Windows, and widely used software and applications, such as Microsoft and Adobe.

Install, configure, and support workstation software, hardware, printers, and phones
Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
Implement applications and software upgrades and troubleshoot any performance issues
Train employees in using software and hardware, and provide technical support when needed

Required skills and qualifications
Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
· Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.
· Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.
· History of working in an Active Directory domain environment
· Proficient at software installs and troubleshooting
· Some networking knowledge, along with the ability to troubleshoot network issues from the command line.

GA-747780 RTR.doc

GA-747780 SM.doc

Onsite/Local (ATLANTA ONLY) Desktop Support Engineer with 365, VPN, McAfee, LogMeIn, encryption, printers/peripheral/scanners/MDF/monitors/keyboard/desktops/laptops/Surface Pros troubleshooting, Active Directory experience

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