Job ID: MS-111838 (94591129)3p
Onsite Help Desk Analyst with O365, remote assistance, computer repair, Imaging, Active Directory, BMC Footprints and Mac OS experience
Location: Jackson, MS MDEK12
Duration: 24 Months
Top Skills & Years of Experience:
Experience working in a help desk environment 3
Experienced with providing support for O365 Applications3
Experience providing remote assistance using various platforms3
Experience in desktoplaptop repair, troubleshooting, and software installation3
Hardware Implementation and Deployment3
Active Directory Management3
Preferred:
Microsoft O365 experience
BMC Footprints Help Desk Experience
MAC OS Experience
The Mississippi Department of Education has a current goal for every community to effectively
use a World-Class Data System to improve student outcomes. This goal has an outcome to
increase the availability of quality data to drive decisions that improve student outcomes. We
are planning to satisfy this goal in part by modernizing our current student information system
along with improving the quality of data in connected systems. This will include web-based
application development, and creation of dashboards and reports that will improve access,
accuracy, and ease of use for all stakeholders.
Selected candidate’s role will focus on providing all levels of support to our customer base, both
remotely and onsite. Candidate will be the initial point of contact with end users requesting IT
Support. Ideal candidate has experience in DesktopLaptop repair and troubleshooting, software
installation, hardware implementation and active directory administration. Candidate must also
have experience providing remote assistance using various platforms and must be experienced
with providing support for O365 Applications. Must be good at organizing, prioritizing, and
planning. Candidate must be able to update and maintain Help Desk records in accordance with
established support procedures. Candidates must also have excellent communication skills.
Location-Requirement-and-R2R.docx
Help Desk Support _Skills.docx