Job ID: CT-CTDS Digital Designer (Phase 2 v3) (98990407)
Onsite Digital/UX Designer with Adobe Photoshop/XD/InDesign/Illustrator, Training Design, CMS/Sitecore, image/video optimization, HTML/CSS, social media management, UAT, web/graphic design, UCD, Salesforce experience
Location: Hartford CT (DAS)
Duration: 12 months
If workflow dictates an on-site presence is not needed, consultant may work remotely.
Qualifications
Type Category Qualification Description Competency Required
Skills Design Adobe Photoshop Proficient (4-6 Years) No
Skills Design User Experience Design (UX) Proficient (4-6 Years) No
Skills Others Digital Skills Training Designer Proficient (4-6 Years) No
Knowledge, Skills and Ability
Digital Design
Experience in designing, managing, and optimizing websites
Experience working in content management systems
Understanding of image and video optimization for online media
Proficiency in Adobe Creative Suite, including Adobe XD, InDesign, Illustrator, and Photoshop
Proficiency in HTML, CSS
An understanding of social media management and content creation
User Acceptance Testing
Knowledge of best practices for user experience research and testing
Willingness to participate ethnographic research and interviews
Performance in Complex Situations
Ability to distill complex concepts into simple ideas
Exceptional verbal and written communication skills
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
Comfort in blazing a path through an ambiguous work environment
Prioritization, organization, and triage in an independent environment
Understanding of the Agile development process
Team Player
Supporting teammates’ skills and behaviors development and delivery
Communication and collaboration with state-wide partners
Creative and analytical thinking with strong problem-solving skills
Judgement in dealing effectively and diplomatically with government staff
Ability to maintain strict confidentiality
Preferred Skills & Qualifications
An associate degree or higher in graphic design, marketing, communications or related field
5 years professional experience in web design, graphic design, marketing or communications
A portfolio of work
1 year of user-centered design
1 year of user research and analytics
1 year of customer relationship management platforms such as Salesforce
1 year of web content management platforms such as Sitecore
This is Us
The State of Connecticut is embarking upon a digital transformation to uplift the lives and well-being of our residents, businesses, and employees. Our goal is to improve access to our programs and services, making interaction with government easier. When you join the Connecticut Digital Service, you’ll be part of a team creating simple experiences personalized for everyone. If you enjoy solving complex problems with a curious, supportive, high-performing team, then the State of Connecticut is the place for you.
Is This You?
Innovation. You enjoy designing services, products, websites, and graphics tied to existing and new digital products.
Big Picture Thinking. You strive to improve internal processes and externally facing solutions.
User-centric. You derive joy from working with people to drive user-centered research and testing.
Embrace Change. You have experience thinking outside of the box, understand the perspectives of others, interpret, and validate with data.
Service-Oriented. You are passionate about government innovation and improving services for citizens.
About the Role
The Digital Designer will work closely with our cross-functional project team focused in building and improving the State of Connecticut’s digital government services. The Digital Designer will support the mission by developing and implementing service design, graphic design, and website design with new and ongoing projects. Furthermore, the Digital Designer will work with the team to implement user-centric analysis and testing methodologies to improve each digital product.
An ideal candidate should be a talented and knowledgeable designer with fresh, creative ideas, and an excellent eye for detail. In addition to understanding user experience design and development methodologies, the candidate should also have experience working in an Agile environment.
Experiences Required for This Role
User Centered Service Design – At least 5 years of experience and use cases with the following:
Building and communicating understandings of the users and their behavior
Working with a cross-functional team to prioritize work to meet user needs
Providing insights on how users interact with the service or product
Designing and redesigning services
Website & Graphic Design – At least 5 years of experience and use cases with the following:
Designing and developing graphics, user interface, content for website development, social media and print
Designing layouts, typography, line composition, color, and other graphic design fundamentals
Performs the most complex duties in design and preparation of electronic graphic artwork using various media
Working with CMS platforms and HTML, CSS, image optimization
Confers with supervisors and others as to most appropriate media and method of design
Performs a full range of graphic art activity
Design and maintain websites
User Acceptance Testing – At least 3 years of experience and use cases with the following:
Building and running tests (ideally automated) to confirm the service or product meets user and stakeholder needs
Helping to discover problems while the service is being developed, not once it is live
Checking the operating environment to make sure test results are valid
Helping increase user and agency confidence in future service or product delivery
Helping reduce the risk of reputational damage
Recruiting and leading testing groups; running research sessions with users
Understanding accessibility issues and engage with team to build with equality
Digital Platforms, Tools, & Discipline – At least 3 years of experience and use cases with the following:
Working with enterprise scale digital platforms and products
Using of productivity and analysis tools to manage iterative delivery, such as JIRA, Google Analytics, Git Repository, MS TEAMS, Confluence
Performance in Complex Situations – At least 3 years of experience and user cases with the following:
Communication and collaboration with state-wide partners
Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment
Comfort in blazing a path through an ambiguous work environment
Judgement fitting to the ever-changing environment
Government-specific task management