Job ID: NC-683318 (93490523)
Onsite Desktop Support Engineer with Windows, O365, SharePoint, Active Directory/user admin, DNS/DHCP/Subnets/IP Connectivity, VPN, Cisco AnyConnect, HP/Konica printers and iOS experience
Location: Raleigh, NC (NCDOI)
Duration: 12 months
Skills :
Advanced knowledge of Windows 10 operating system (client)Required3Years
Advanced knowledge of Microsoft M365 suite of applications (Office, SharePoint)Required3Years
Working knowledge of MS Active Directory User/Computer administrationRequired3Years
Working knowledge of network technologies inclusive of DNS, DHCP, Subnets, IP ConnectivityRequired3Years
Working knowledge of remote access VPN technologies (Cisco AnyConnect preferred)Required3Years
Ability to add/create/modify user and system accounts within the DOI directoryRequired3Years
Working knowledge of HP and Konica enterprise printersRequired3Years
Working knowledge of mobile device iOS, iPadRequired3Years
All work must be completed on-site in Gastonia NC and the candidate must travel 1 day a week to Archdale, NC. Candidate must have transportation to/from Archdale. Travel expenses are eligible for travel reimbursement based upon state policy.
Expected Skills: Able to work without assistance; can provide limited leadership to others; able to manage medium complexity work efforts; may have industry experience.
Description (including, but not limited to):
1. Technical assistance, support, and advice to end users for hardware, software, and systems
2. Hands-on technical and functional assistance to business and technical users
3. Remote technical and functional assistance to business and technical users
4. Troubleshooting desktop, laptop or mobile devices
5. Performs upgrades and reimaging
6. Set up new workstations and relocate existing ones
7. Install/remove applications
8. Install/remove peripherals
9. Support network printers
10 Candidate must travel 1 day/week to our Archdale Regional Office for support. Travel expenses are eligible for travel reimbursement based upon state policy. Candidate must have transportation to/from Archdale.